Managed and fostered the growth of the digital division within PCM.Developed and implemented departmental processes, including personnel and software resources.Established and maintained third-party partnerships to enhance service offerings.Strategically planned, executed, and reported on client campaigns.Generated and delivered new business presentations, showcasing the agency's capabilities.Maintained day-to-day client relationships and managed key accounts across various channels.Provided support and mentorship to digital and junior team members.Accountable for forecasting and income reporting for the digital department.Created target audiences and conducted geographical mapping for campaigns.AchievementsInvited to join the PCM management team due to exceptional performance.Spearheaded the expansion of PCM's digital department, increasing the client portfolio from a single key account to nine accounts with budgets exceeding six figures.Played a pivotal role in onboarding and expanding major clients, particularly in the pharmaceutical sector.Implemented new processes, partnerships, and software solutions within the digital department, enhancing efficiency and capabilities.Achieved substantial Return on Ad Spend (ROAS) growth across multiple clients, with uplifts of up to 275%.

Heading up the Marketing department at Web-Feet, I manage a team of digital marketing professionals & work both client side & in-house. Key responsibilities include:Project managing all marketing based & website design projects Bringing client website briefs to creation Creating responses to briefs & pitching to new business Key account management - Creating marketing strategy/campaigns, bringing these to fruition in an integrated manner. Development and implementation of internal marketing & brand strategy across Web-Feet & Coaster CMS

Key Responsibilities: Client account managementDeveloping and supporting customer SEOIdentification and implementation of key marketing cross channel marketing strategiesWebsite copywriting Content MarketingDeveloping and managing digital PRSocial media strategy and management for all platforms (LinkedIn, Facebook, Twitter, Google+ and YouTube) PPC strategy and managementGoogle Shopping strategy and managementAnalysis of data producing reports on marketing activityCreating and distributing email campaigns, including management of data and email designSupporting campaign design Administration and sales support functionsClient prospectingService pricing and quote generation

Marketing communications role to recommend, plan and deliver an integrated marketing communications strategy. Key Responsibilities:Day to day marketing activities and campaignsMonitor plans and provide status updates to ensure communications plans are delivered on time and to budgetManage social media channelsKnowledgeable ambassador on the use of social media, sharing knowledge and advice with other teams as requiredRegularly monitor, review and update the company’s websitesEmploy SEO techniques across the company’s websitesDevelop and distribute ‘traditional’ media through magazines, journals, TV and RadioMaximise ROI for sponsorship agreements with a focus on the company’s racing divisionAssist with the organisation and running of company-wide events including trade shows, exhibitions and seminarsProduce analytical and communications reports Identify PR opportunities and produce and distribute press releases, news articles, newsletters and e-shots Develop relationships with key journalist across target industry pressLiaise with various departments to identify and collect content for the company IntranetEnsure communication of relevant company activity across all business divisionsAct as an ambassador for WP Group’s sustainability policy

Working towards the creation of an Omni channel platform for B&Q, specifically www.diy.com, B&Q's main website.Data migration into STEP Content Management System.Coding of B&Q site content. Excel coding. Product Research. Product data selection based on customer needs.External vendor liaisonInternal communications

Learning Support Assistant for children aged 5 - 11 with behavioural and learning difficulties.

Teaching English to foreign students. - Short term summer contract.

Teaching English to foreign students and illiterate UK learners aged 16+. Collating student data for presentations. Data protection. Pastoral care.

Selling to customersUp sellingDealing with and solving customer queries Selling warranties