Dedicated Project Manager successful at work flow planning and drivingprojects from cradle-to-grave, forging strategic relationships, deliveringassets, and performing extensive QA. Boosts productivity throughinnovative management and mentorship. Keen to apply new andemerging project organization techniques to increase overallperformance. 7+ Years of experience, in digital and eCommerce lendingto invaluable business instincts and commitment to growth.* Created project plans with established timelines for integral phases,assigned to appropriate teams, detailed workflow and achieved highfidelity submissions and completion deadlines on or beforeschedule.* Collaborated with cross-functional teams to create internalprocesses and co-developed an eCommerce wide project prioritylist.* Compiled and reported the weekly updates for senior leadership onthe status of UX architecture, testing initiatives, CRO and ADAcompliances.* Adopted the management of the native Mobile app developmentteam and the CRO functions.* Facilitated the architecture of two full site redesigns and thecreation of the design system.* Managed the workflow of over 130+ simultaneous projects whilstthe digital platform boomed, up over 250% YOY.

Owning the Marketing IT advancements in a fully agile environment for HSN, QVC U.S. and QVC International. Collaborated with developers to produce advancements, implement vendor technology and maintained compliance with ever-changing regulations. •Led requirements gathering effort on the epics - consulted with Product Management, clients, stakeholders, Legal, IT, and others. Collaborated with subject matter experts across the organization to gather requirements, understand business rules, challenges or limitations and responded to business needs. •Documented the requirements for key functions, deconstructing the epic into actionable user stories. Ensured that stories focused on the value the user gains from the product.•Developed acceptance criteria, at a high level, the test/feature which will confirm that a user story works as required.•Translated product road map into product backlog – Liaise with the Product Manger to ensure that the strategic intent of any solution that is developed meets both the customer and business goals. Understand all changes to the direction of the product and the impact on product features/solutions.•Managed, adjusted for risk, and prioritized product backlog. Ensured that work items are sequenced according to business priority and, thus, drove iteration goals and iteration content via prioritized stories.•Lead backlog grooming to deconstruct, refine and estimate stories, added acceptance criteria and enabled long-range technical planning.•Understood customer needs as well as market trends and new technologies. Regularly engaged in conversations with customers and attend usability tests with customers and users to validate the product.•Pushed the Product Manager and pulled the team to maintain a continuous velocity stream, ensure quality, eliminate escaped defects, and motivate the team.•Responsible for a successful outcome of the product delivered by the team.

Accomplished Digital Operations Manager with direct experience in E-Commerce, Digital Platform Management, and Content Management. Led digital operation of cross-platform initiatives and delivery of timely milestones for the HSN webpage, special events, and partnerships. Effective in driving projects from cradle-to-grave, forging strategic relationships, delivering assets, and performing extensive QA. Dedicated and team-oriented leader with superior business instincts and commitment to growth.• Managed the execution, technical deployment & QA of both direct (creative assets and tags) and programmatic display, mobile, video, social media & online to offline campaigns• Operationally led high-impact digital experiences and customer journeys, built website layouts, compiled assets, managed implementation and analytical tagging, and aligned plans across multi-channel touch points.• Produced (using templatized widgets manipulated with JAVA and html) multiple homepages and storefronts across multiple platforms• Point-of-contact for site and internal programs improvements and enhancements for digital operations. Performed testing on new iterations and provided extensive feedback. • Managed digital implementation of a company-wide re-brand in 2018. • Collaborated with the Creative, Copy, production (software engineering) team to publish, tag, and meet quality standards through launch of assets live on the website.

 Organized and executed the selection, transport and delivery of props from an offsite warehouse to the network’s seven studios and forty sets daily.  Responsible for assisting the set up and coordination of all props for the 24-hour live show and confirming their successful completion. Managed an inventory of over 2MM in properties, this includes their procurement, storage, use care and disposal.  Received OSHA Compliant Forklift Certification, CPR and Certified First Responder Certifications.

 Communicated with patrons of all ages and provided service and solutions on a daily basis while promoting the center’s core values. Created and maintained the working calendar, weekly update, and equipment and room schedules for the Patel Conservatory. Responsible for the execution of performances and showcases in the Teco Theatre which include, but were not limited to, set assembly, light design, videography, and customer assistance. Facilitated in the accreditation process.

 Trained employees in sales techniques and displayed products effectively which contributed to the store being ranked #1 in the district for 13 weeks. Responsible for hiring and terminating based on store needs and employee performance such as product knowledge and ability to sell. Completed and presented employees with necessary disciplinary performance write-ups. Managed the operations of a storefront that generated over $1.6 MM in annual revenue. Maintained detailed inventory control reports and logged daily sales.

 Provided customers with customer service and was responsible to sell home theater solutions based on customer needs. Responsible for assisting the set up and installation of home theater solutions and confirming their successful completion. Responsible for the execution of Home Theater operations which include, but were not limited to, management of financial transactions and visual merchandising. Received CTS (Certified Technology Specialist) certification by Infocomm.