An IT professional with more years’ experience than I care to count. Have worked in a variety of roles across a range of industries from first-line support to managing both support and development teams.I’m a forward thinker and always looking to improve. I thrive when under pressure and possess excellent problem-solving skills that enable me to quickly turn situations into opportunities. I enjoy a challenge; I’m adaptable, flexible and a quick learner, and look to inspire those around me with positive feedback and encourage independent and creative thinking. I am a good listener and able to translate requirements into technical solutions and relay them back in terms the end-user understands.I am adept at eliciting business requirements from stakeholders and user, transforming these into technical specifications that enable projects to drive forward, providing timely solutions that met or exceeded their needs.Office, Dynamics 365, CRm 2015, MSSQL, KingswaySoft, SharePoint, Prince 2 Foundation & Practitioner, MB200 Power Platform + Dynamics 365 CoreApplications Manager | Systems Analyst | Business Analyst