Product Support Specialist
CurrentProvide comprehensive technical support to farmers, dealers, and field staff on Precision Planting equipment with a focus on air seeder products. • Diagnose and resolve complex product-related issues by utilizing troubleshooting techniques, product knowledge, and remote assistance tools.• Communicate with customers and dealers to understand their specific needs and challenges.• Product lead for granular rate control, and part of the product support seeder team. • Focused on expanding market share of air seeder products into the western markets and international markets (Canada and South America).• Deliver intermediate and advanced training sessions to dealers and end-users, facilitating a better understanding of product features, capabilities, and best practices for optimal usage.• Collaborate with marketing and R&D to validate product value and product messaging.• Creation of technical documentation for new air seeder products and maintenance of existing documentation using an XML authoring tool.