Andrea L Email & Phone Number

Los Angeles, Ca, Us

San Francisco, Us

Managing a portfolio of upscale properties in the Malibu area, overseeing owner communication and concierge services, housekeeping, maintenance and accounting while acting as the primary contact for 100+ high-net-worth individual homeowners. I optimize their booking calendars and efficiently manage complex owner communications and de-escalate conflicts. I welcome and onboard new owners, facilitating seamless transition into co-homeownership with Pacaso. With a proven track record of achieving high owner satisfaction, I strengthen their connection to the homes that fosters positive experiences and encourages referrals.Performing weekly home inspections to ensure homes are well-organized and functioning properly. Working closely with our in market maintenance team to implement solutions, create preventative maintenance schedules, project manage capital projects with complex home improvements. I hire and inspect the work of recurring vendors and utility service partners to align with owner experience standards and yearly budget compliance. Overseeing the housekeeping team to attain optimal home cleanliness and team efficiency. Implementing detailed checklists and conducting daily training sessions to uphold the highest standards and foster a culture of continuous improvement.Reviewing and approving invoices, adjusting monthly and quarterly financial reports, preparing complex yearly budgets and reconciliations. Working with accounting teams to ensure home ledgers, approved budgets and invoicing are reflected accurately in the rent management software.Collaborating cross-functionally with sales and marketing teams, I help to facilitate home tours, open home appointments and promotional events. My collaboration extends to working closely with product and engineering departments, providing a homeowner-centric perspective, feedback, and potential solutions. I advocate for a highly collaborative, data-driven culture that challenges norms and prioritizes action.

Los Angeles, Ca, Us

Vacation Property Management and Operations (inventory, pre check-ins, guest communication and concierge services)Software Implementation (Hostfully, PriceLabs, RemoteLocks) New villa onboarding (staging, photography, utilities set up, scheduling vendors, descriptions, home manuals)Billing, invoicing and property damage claims managementHomeowner relationship management by maintain clear communication lines for prompt approval and execution.Hiring and training new team members, scheduling, supervising and overseeing all vendors such as housekeeping, linen provider and home maintenance (pool tech, landscapers, plumbers, AV, etc)Coordinating larger maintenance tasks requiring licensed vendors, do price comparisons to ensure competitive repair costs and fast completion. Creating SOP and improving current processes and systems

San Francisco, Us

**Position eliminated during mass layoff in tech industry**- Overseeing the coordination and execution of the onboarding activities for luxury Pacaso homes- Managing a detailed project schedule and work plan while utilizing industry bestpractices, techniques, and standards throughout the onboarding process- Working directly with the lead designer to ensure seamless completion of projects, proactively communicating potential issues with solutions to ensure timely execution of designs- Owning home completion, overseeing and leading the installation process for all FF&E, art, technical equipment and supplies- Meeting and developing relationships with vendors to set Pacaso expectations of homemaintenance requirements- Predicting resources needed to reach objectives and manage resources in an effective andefficient manner- Regular site visits and extensive travel- Active participation in finding and establishing new operational processes within and between departments

*Employment ended due to Covid- Managing an existing portfolio of homes (homeowners communication/relationship, property management)- Onboarding of new homes (contracts, home staging, styling and managing photoshoots, creating marketing assets)- Conducting periodic inspections of homes; editing and optimizing property listing information- Updating and managing property marketing assets including videos, photography, databases, furniture- Cultivating relationships & leading online integrations with travel partners, OTAs, Airbnb and VRBO- Managing the operational workflow of the business, assisting in strategic planning and new business development- Restructuring and streamlining SOP and implementing new systems and procedures - Training and educational support to team members on new procedures, products and online tools- New staff hiring, training & mentoring; organizing and managing subcontractors, vendors, housekeeping

Los Angeles, Ca, Us

*Employment ended due to Covid- Luxury home refurbishments and staging specifically for vacation purposes- Onboarding homes into the company's system such as Streamline- Collaborative work with other OTAs for cross-promotional purposes

Clients: Vacation Home Rentals 365, Stay A While Villas, Open Air Homes + private clientsPROPERTY ONBOARDING & STYLING - initial home inspection; inventory report; home improvements; design concept; FFE delivery & installation; styling for and managing photoshoots.LISTING MANAGEMENT - listing and managing properties on Airbnb / VRBO / Trip Advisor and other booking platforms and OTAs. This included writing up property descriptions, setting up pricing strategy, preparing house manuals and instructions.VACATION PROPERTY/ESTATE MANAGEMENT - keeping each home check-in ready; performing pre/post inspections; making sure the house is fully stocked, clean and functioning properly; scheduling and overseeing all vendors, including maintenance technicians, cleaners, electricians, plumbers, pool technicians and landscapers; troubleshooting technical equipment; dealing with reviews; facilitating showings.GUEST/OWNER COMMUNICATION - responding to initial requests via booking platforms; being the point of contact on arrival and available 24/7 until check out; dealing with mid-stay inquiries and concerns; providing superior customer service and building strong long lasting relationships; providing recommendations on local attractions and events; concierge services.

Phoenix, Arizona, Us

*Ended employment due to the business relocationProcessing orders/samples shipments • Maintaining sample library and inventory levels • Providing responses to interior designers, retailers, clients, private customers, vendors • Overlooking production, helping with marketing and social media • Comprehensive office management and administration • Remote position from November 2017

Manhattan Beach, Ca, Us

Assisting with all marketing activities for Shade Hotel and 4 restaurants Managing social media campaigns on the daily basis vie Facebook and InstagramWebsite updates via WP Working with Adobe Creative Suite to prepare basic marketing material and web graphicsEvent Management

Helensvale, Qld, Au

*Ended employment due to my relocation to USA in August, 2013• Working with the lead generation team and providing assistance with marketing data• Working with sales and data mining team with regular updates on pricing, market and customers• Maintenance of the customer data base• Managing direct mail schedule activities• Recruiting new agents from overseas and processing of payments• Strong client relationship development including telephone contact and email correspondence• Project management of the new products and services including learning software, establishingwebsite and shopping cart, writing of content, creating social media accounts, preparing digitalpromotional material with Adobe Creative Suite• Extensive computer use with a high level of literacy across a range of programs including Microsoft Office, Photoshop, Indesign• General office administration duties

Alexandria, New South Wales, Au

Manage and motivate the team to consistently achieve or exceed store sales targets.Drive client development activities among individual team members to cultivate new and existing clients.Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.Customer service leadershipDrive business through key product pillars and KPIs.Overall store retail/commercial management, supervision, and policy implementationFinancial management – manage, analyze and reconcile daily/monthly P&L statementsEmployee staffing, training, and developmentInventory management

East Sydney, Nsw, Au

*Ended employment due to my relocation to another stateCoordination and execution of digital advertising campaigns across Viacom Digital Network including MTV, Nickelodeon, National Geographic, Crackle, Sci-Fi and TV1 • Assisting in the preparation of high quality advertising proposals, digital media plans and presentations• Leasing with booking, traffic, finance and creative departments • Working to strict timeframes, ensuring campaign activity starts on schedule • Liaising with sales team to rectify any discrepancies where necessary using strong problem solving and negotiation skills • Managing campaign revisions • Site rating reports and ad performance measurement using Omniture, Atlas, Double Click, Nielsen • Maintenance of yearly digital sales planners to support business growth and developments

Manly, Nsw, Au

*Ended employment to focus on digital mediaGovernment client-facing role • Assisting with planning and execution of media plans • Media research and analysis via Radio Advisor and Roy Morgan • Working with creative agencies to ensure the artwork meets specs requirements • Managing the media schedule to ensure it is booked accurately • Monitoring of campaign performance throughout the duration of the campaign • Overseeing campaign’s revisions to ensure marketing objectives are met • Campaign results, final presentations, reports and recommendations • Maintenance of yearly media plans and sales to support growth and business development • Building strong relationships with all key partners such as management, staff, agencies and client • Working with ad serving platforms such as Double Click & Media Mind • Creating and managing Google Adwords campaigns

Bachelor Of Business Marketing, Consumer Psychology

Certificate Iii In Graphic Design (Adobe Creative Suite)

Certificate Iv In Residential Drafting, Interior Architecture

Certificate Iv In Interior Design

Exchange Semester, Marketing

Diploma Of Business, Marketing/Marketing Management

Education record