Retailaer’s Travel Retailing Platform is an Offer and Order Management solution that supports airlines to drive increased revenues from own and partner products and services. The Travel Retailing Platform gives airlines granular control over their Offers and Orders to create virtually an unlimited number of variations to ensure they can Travel Retail in the right channel, at the right time with a Great Customer Experience.Our platform seamlessly integrates an airlines PSS alongside with multiple content providers, payment and loyalty systems to enable a single source of truth through consumer, corporate and call centre shopping and servicing scenarios. It was designed based on Orders, Products and Services and bridges the gap to legacy systems (but not dependent on them) to support an airlines Travel Retailing ambitions.Together. Simplier. Smarter. Offer and Order Management. Simplified.

Leapshift is a boutique consulting company focusing on the travel industry to help travel brands create a better customer experience. Leapshift has an extensive vertical and horizontal experience within the travel industry and is a trusted partner who promotes open and honest relationships to create tangible value. We partner with some of the brightest minds in the industry to deliver key value to our partners and customers, Leapshift always seeks to offer a compelling alternative to its clients.We have extensive experience in PSS and Offer and Order Management to tailor make solutions for airlines to travel retail, increase revenues and lower overall costs in doing so.. We work in a flexible manner to ensure our work is creating tangible value. Leapshift offers custom tailored consultancies based on understanding of customers needs and effectively bridge technology and commercial into purposeful concepts. We don't think outside the box, we think as if there were no box to deliver results without compromises.

Engaged in various Revenue Management projects to support Scandinavian Airlines moving forward.

Deployed in the commercial IT team to provide a horizontal view of business critical missions.• Responsible to design and implement Scandinavian Airlines short- and long-term eCommerce shopping strategy• Provide first hand support in the high profile NDC project to enable efficient and correct implementation• Provide hands-on short-term web ops security measures to protect Scandinavian Airlines web, mobile and API• Provide long term strategy and recommendation for long term protection of Scandinavian Airlines end points• Design RFP document for selection of CDN and Bot Mitigation provider• Provide research of CDN and Bot Mitigation providers and recommendation • Review Revenue Management needs Achievements• Implemented Web Ops Security process and procedures leading to a 60% reduction of threat to online services • Produced first class RFP for CDN and Bot Mitigation selection process• Supported teams to successful implementation of NDC

• Responsible for putting the eCommerce & Loyalty projects back on track, inclusive identifying quick-win requirements and negotiate implementation costs with vendor• Responsible for enabling planning horizon with clear road maps and agree delivery plan with vendors• Ensuring strategic alignment between business and technology organisation• Liaising with C-level to expand on digital and present key benefits inclusive introduction of NDC/API strategy• Coach and mentor business on distribution strategies, inclusive presenting key drivers and benefits based on Caribbean Airlines profile• Contracted to transform Caribbean Airlines to become the Travel Retailer of the Caribbean with respect to commercial organisation and commercial applications

Following a 20 months consulting mission with S7 Airlines and the transformation of eCommerce business unit to a spin-off group company S7 Travel Retail and start-up of UK arm S7 t-Retail, I joined the Senior Executive team with the main responsibility to programme manage all IT development related to selling and servicing.S7 Travel Retail today offers in a unique hybrid business model, effectively merging the distinct attributes of an OTA and an Airline, a seamless 24/7/365 multi-channel and touch point experience across Web, Mobile, Kiosk and Call Centre.I managed a team of Product/Service Owners, Business Analysts and Testers located in Moscow and Novosibirsk, while being accountable for budgets (€6M+) and service performance for the same. As a key initiative driver for the transformation of our outsourced development to Agile across our distributed teams (Boston, Dublin, Krakow, Minsk and St Petersburg), I effectively increased the planning horizon and enabled efficient execution to meet company overall business goals of selling and servicing travel related products.- Managed multi-channel road maps across IBE, MYB, Mobile, Kiosk, Check-in, CC, Portal and API - Implemented Agile Scrum & Kanban across distributed team in supplier chain- Successfully delivered key capabilities across multi-channel services, improving revenue +15% in first year- Increased overall conversion rate +10% in first year

Working in direct association with CEO Dmitry Chuyko to create a unique hybrid model combining Online Travel Agency (OTA) and the Airline direct sales channel as a result of a spin-off decision of all eCommerce and direct sales activities into a new S7 Group company.The 20 months consulting mission included works related to:- Defining and agreeing Mission, Values, Vision, Strategic objectives, Strategic drivers and Business goals- Defining and agreeing new Organisational structure- Defining and agreeing new Business processes- Defining and agreeing Business, Application and Technology architecture ('as is' and 'to be')- Defining the Customer Experience- Planning and execution of migration process to new structure and processS7 Travel Retail took shape during 2013/14 and its mission is defined as:“To inspire people to travel with S7 by making planning and servicing during the journey simple and joyful”

• Acted as a professional adviser during procurement process of new e-commerce platform, adding an independent technology and business insights into the decision-making process• Dealt with all levels in organisation to ensure that business needs were captured and documented as well as taken into account during decision process• Assisted in overall requirements gathering process and definition to create RFPAchievements• Brussels Airlines successfully selected a new e-commerce platform provider Datalex based on data collected and verified during mission• Set base for Lufthansa Group selection of future e-commerce platform

Deployed in an IT pool of resources to execute on various business critical projects• Responsible to document the current eCommerce platform, inclusive of infrastructure and capabilities to set the baseline architecture for the future Etihad eRetail platform• Responsible for defining Etihad’s 2 year eRetail strategy to transform eCommerce and IT organisation into a reliable 24/7 multichannel selling, re-selling, cross-selling and servicing platform• Held formal and informal workshops with internal stakeholders to understand and define business drivers and expectations of the eRetail platform• Acted as professional adviser to the on-going PSS program, eCommerce work stream for Sabre PSS cutover• Acted as a professional adviser to the Etihad eCommerce operations Achievements • Designed the initial presentation held to President James Hogan, to spark the initiative for transforming eCommerce to eRetail• Designed a 2 year eRetail strategy transformation plan for Etihad to operate in an efficient 24/7 multichannel environment

• Overseeing the entire process for fully customised online B2B/C/T selling solutions and aligning with internal solutions management teams to ensure products are developed to standard and to derive features across platforms• Research and identify prospective opportunities while evolving each customised solution with the latest technology advances• Overseeing the entire development lifecycle by ensuring adherence to Agile development practises and coordinating activities and enable collaboration between teams located in Sydney, Manila, Krakow, London and Dallas• Mentoring and guiding junior Solutions Architects based in company office locations in Sydney, Manila and Europe• Direct management of customer relations for umbrella and key customers, inclusive of creating and maintaining sound third party relationships• Workshop and document entire solutions and translate needs into system requirements and stories to meet and exceed customer expectations

Formed part of the UK sales team where I supported the Key Account Managers and Sales people with technical expertise. Held specific expertise on Amadeus complex solutions which included Amadeus mid, back and front office bespoke solutions for the travel industry. The portfolio also included some 80+ other products and services. Besides researching and qualifying prospect clients, I also prepared for and held meetings where presentations were delivered to all levels of management. • Prepared for and successfully executed presentation to the 2nd largest TMC in the UK, who elected Amadeus GDS and solution• Effectively built strong internal and external relationships

Leading the relationship from a strategic to operational level for most of the accounts and acted as the core point of contact to drive all EMEA airlines online booking implementation needs through its Software as a Service solution. Held regular meetings, prepared presentations and participated in work shops where requirements were captured to ensure future business needs were met. In addition, oversaw support activities and coordinated these with priorities of ongoing projects to meet and exceed client expectations. The tactical responsibilities also included to follow up on KPI’s and provide SLA reporting to all levels of management. • Managed 9 medium size carriers, increased total transactions volume• Managed and successfully executed 3 implementation and 1 migration project• Effectively prioritised and coordinated support and project activities• Oversaw all ongoing client projects for the EMEA region

Ensured efficient running and maximum uptime of client’s mission critical systems in a 1st and 2nd level support role. Took ownership of and followed up on raised tickets to resolution. Setup and managed scripts to automate every day maintenance tasks.• Effectively responded to all newly created tickets within 24 hours, proposed solution or work around within 72 hours• Ensured maximum customer satisfaction through CRM tool, email and phone• Maintained application servers and planned software releases and upgrades

Formed part of the QA team on a contractual basis to prepare for the world wide release of Apple MAC OS X. In the role I executed functional and automated testing procedures to ensure quality of Apple hardware and software. I liaised with development teams to improve usability and to see bugs was correctly fixed. I owned MAC OS Mail & MAC OS Spotlight to ensure the overall functionality and localisation was done to satisfaction.

Worked on an ad hoc basis throughout university studies, received a rich exposure to the telecom industry which allowed putting theory into practical tasks. The ad hoc model gave the opportunity for exposure to projects ranging from detailed data base design to high level understanding of working with complex customer structure.