Loga Nathan Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Managing product spares sales and arrangements for customers• Conducting application proof of concept• Handling retrofit drive sales• Providing customer training• Focusing on AMC business development

India

Managing overall repair center operations across PAN India, ensuring seamless technical support and efficient issue resolution.• Providing on-site drive repair and troubleshooting services for drives and motors, ensuring minimal downtime for customers.• Implementing Annual Maintenance Contracts (AMCs) for products, educating customers on their importance and securing Purchase Orders (POs).• Preparing and submitted monthly failure analysis reports to factories in the UK and China for warranty claims.• Successfully implemented 3Q6S in the office and reporting to the factory on monthly basis• Handling quotation, order booking, PO follow-up, and negotiation with customers to ensure timely delivery and customer satisfaction.• Conducting monthly technical training sessions for employees and customers to enhance their knowledge and skills.• Providing regular updates to the factory on Indian power quality issues, such as harmonics, temperature, and customer environmental factors, to inform new product development.• Maintaining retro-sales, spares, and service forecasts, achieving monthly targets and ensuring timely delivery of spares from the factory.• Minimizing customer follow-up by maintaining a high level of Turnaround Time (TAT) efficiency.• Converting retrofit enquiries into new product sales, upgrading legacy products to newer models.• Responding to website product enquiries and technical queries, providing timely and effective support to customers

Chennai Area, India

• Inspection, repairing, testing, and dispatching of products• Troubleshooting the products and coordinating with customers to identify issues• Processing repairs upon customer approval• Testing the products and creating test reports• Servicing drives on-site during breakdown periods• Providing customer online support and hardware training to people on-site and in-house

Bachelor Of Technology - Btech, Electrical And Electronics Engineering

Engineer’S Degree, Electrical And Electronics Engineering