Lorenzo Gabriel González Pérez Email & Phone Number

Mexico City, Mexico

Ciudad De México, México

Ciudad De México Y Alrededores, México

Coordinate Installation and Service projects for portable blood analyzers, managingbudgets and reports.Develop a technical and product training calendar for distributors, sales specialists and supply chain.Conduct training, product demonstrations and workshops at hospitals and laboratories.Revision of technical and commercial information for tenders, playing a key role in developing the proposal for the IMSS triennial tender.Established a thorough implementation and installation procedure, making sure all activities are recorded and compliant with policies and KPIs.Support the quality and compliance teams with procedures and CAPAs.

Bosques De Las Lomas, Ciudad De México, México

Managed a team of 11 people. Restructured the activities distribution to equally allocate workload and territory.Managed the CRM system records and guaranteed compliance with service KPIs. Increasedmaintenance KPI from 80 to 90%Conducted training sessions with the country’s service team to disclose Corporate Service updates.Performed on site visits to address critical and recurring failures.Ensured that all upgrades and improvement plans were performed within required timelines.

Ciudad De México Y Alrededores, México

Conducted onsite training for clinical chemistry and immunology analyzers and preanalytical systems.Processed customers’ inquiries from the company's 9 regional affiliates, comprising nearly 20 countries.Used teleservice to identify failures and handled complaints highlighting those of potential quality risk.Initiated a support monitoring project to enhancedocumentation quality. Accomplished 85% customer satisfaction.Proactively initiated an English Conversation Club to improve communication with caribbean countries. Contact from this countries increased 15%.

Ciudad De México Y Alrededores, México

Provided training to 20 distributors' specialists inMexico, Central America and the Caribbean.Conducted trainings with doctors and nurses in nearly 30 cities all over Mexico, Nicaragua and Guatemala.Troubleshooted patient monitors, nurse’s centralstations, telemetry systems, defibrillators, anesthesia machines, ventilators and surgical lamps.Quoted service and spare parts on a daily basis forthe product line. Reached a 110% spare parts sales goals.Planned, coordinated and executed a preventive maintenance project for patient monitors on 133 cities in Mexico.

Maestro En Ciencias En Ingeniería Biomédica, Ingeniería Biomédica

Ingeniero Biomédico, Ingeniería Biomédica