•Proficiently resolved technical support tickets, swiftly mitigating system downtimes and user issues via phone and email, enhancing operational efficiency across a 250+ user base.• Strategically orchestrated group policy management for Email Security and User Website Access using PowerShell Scripting and Forcepoint Security Manager.• Expertly managed VMware vSphere Cluster Servers, conducting system audits and updates, complemented by Citrix DaaS integration.• Established secure remote connections via Dameware and managed VPN configurations, facilitating rapid issue resolution for clients and employees. Additionally, performed country wide office upgrades to strengthen cybersecurity defenses.

•Effectively managed store operations at Target, including meticulous shelf stocking and regular inventory audits to ensure accurate online and in-store product availability.•Collaborated closely with the closing manager to facilitate smooth store closure processes, including cash register reconciliation and securing premises.•Provided excellent customer service, addressing inquiries, resolving issues, and enhancing overall shopping experiences.•Successfully completed Crown certification for operating heavy machinery, demonstrating proficiency in warehouse operations and safety protocols.•Actively participated in team training sessions to uphold store policies and procedures, contributing to a cohesive and productive work environment.