Logan Austin Email & Phone Number

Philadelphia, Pa, Us

Malvern, Pennsylvania, United States

• Lead a team of 9 account managers to provide exceptional service to 350+ clients in the B2B mortgage services industry.• Manage extensive client portfolio reporting, including the nation’s largest non-bank lender.• Serve as the face of the company to all client stakeholders and as the single point-of-contact for priority client escalations, questions, and concerns.• Achieved customer retention rate of 98.7%.• Regularly lead meetings with C-Level Executives to review monthly performance, identify areas for improvement, and forecast future volume and production measures.

• Consistently outperformed performance metrics, which resulted in increased order allocation and account revenue growth from $100,000 in February 2020 to $2.4M in revenue in January 2021.• Identified opportunity to improve business workflow process, which resulted in a 31.6% increase in client order volume over next 3-months.

• Analyzed existing business accounts to identify opportunities to cross-sell within the organization which led to continuous additional revenue for the firm.

Greater Pittsburgh Area