Dedicated and experienced Customer Service Representative with a strong track record of over 10 years in delivering exceptional service. I excel in handling reservations, engaging with customers in person and over the phone, resolving issues effectively, and providing product knowledge. My proficiency in software like Office365 and Google Workspace, coupled with my quick adaptability to new technologies, has enabled me to excel in various roles. My recent experience as a Cashier and Keyholder/MOD at Joann Fabrics showcases my ability to acquire customer accounts, lead employees, manage inventory, and ensure a seamless shopping experience. Previously, as a Guest Service Representative and Shuttle Bus Driver at AC Hotel Downtown Madison, I honed my communication skills, created informative resources for guests, and demonstrated strong knowledge of the downtown area.My background also includes roles at Planet Fitness, United Paving Co., and Hy-Vee, where I consistently provided excellent customer service and contributed to team success. Additionally, my education at East High School and completion of the Hospitality Service Champions course at Madison Area Technical College underscore my commitment to personal and professional development.I am honored to have received the E-Service award for volunteer work and a nomination for the 'Big Catch Award' in 2018, reflecting my dedication and contributions to my roles. I am passionate about providing exceptional service and look forward to leveraging my skills and experience to excel in future opportunities.