● Open and closed store daily● Responsible for loss and profit of the branch● Responsible for training new team members● In charge of managing 110 vehicle fleet● Responsible for consistent above par customer service● Complete Enterprise “Management Trainee Program”● Ranked #1 in sales individually (October 2023) (February 2024)● Ranked #1 in Customer service in all of Jacksonville Group (Sept 2023 - January 2024)

● Implemented and created marketing material● Coordinated with other directors within the company to set weekly tasks and goals for the team.● Generated leads for upcoming events (800+ leads in 4 months)● Communicated with customers and vendors for the event● Coordinated and scheduled flights, hotel arrangements and travel for several MLS, USL, and coaches and sta to attend events● Built relationships with potential and pre-existing event sponsors● Collected and tracked invoices for all customers● Hired and interviewed potential candidate to build our US operations team● Created a budget for all events. (Sold over 100+ tickets per event)● Negotiated contracts between professional clubs and players prior to events● Managed all operations for ISM as it pertains to the USA and events within the USA

Worked part time until I relocated to Jacksonville, FL from May - June 2022● Responsible for weekly vehicle maintenance● Communicated with contractors and customers across the state of Florida to adequately plan and execute repairs and construction of new gas stations● Created invoices for customers● Created estimates for customers and subcontracted work when needed● Familiar with Plumbing, electrical, roofing, pressure washing, demolition, construction, store renovation, store rebranding, concrete work and septic work.● Recommended options to customers to prevent further repairs and quoted them appropriately● Built budgets for commercial clients across the state of Florida● Built strong community relationships as this is a family owned and operated business

● Lead weekly meetings with Porter Team● Took notes of customers concerns during pre inspection phase● Quoted customers accurate pricing on repairs that were recommended● Worked closely with Sales department to ensure new and usedcars were ready for sale with no maintenance issues● Scheduled and planned daily appointments with new and pre-existing clients● Managed a book of business of over 200 customers.● Started as Lot porter and was promoted to Service Advisor withinsix months of hire