Logan Beaulieu Email & Phone Number

-Delivered top-tier client support by effectively addressing and resolving issues, leading to a 15% increase in client satisfaction and fostering long-term relationships.-Achieved a 95% issue resolution rate within SLA timelines by leveraging a blend of autonomous problem-solving skills and close collaboration with technical team members, exceeding.

Atlanta, Georgia, United States

Specialized in providing data-driven marketing strategies for leading brands.Worked with new and existing customers throughout the customer lifecycle, including onboarding, adoption, expansion, and advocacy.Established trusting relationships with customers, increasing customer retention and providing hands-on support for platform.

Engaged with customers in a consultative approach to foster relationships.Demonstrated endless curiosity in cloud and digital product markets, learning and discussing AI, VR, IoT, SaaS, ERP, and cloud-based solutions.Established a robust pipeline within the client CRM, maintaining accurate data.Employed big-picture thinking through follow-up calls, emails.

Atlanta, Georgia, United States

Manage daily operations of 2 mall kioskIncrease monthly profits by 15% by training salesman with tactics in establishing rapport and upselling.Increased daily kiosk traffic and transactions by encouraging customers to leave reviews on products and services.Developed business from initial concept and start-up, and created a successful niche market.Prepare.

Baton Rouge, Louisiana, United States

• Ensure operational excellence by performing managerial tasks, such as scheduling, maintaining inventory,and/or evaluating employee performance.
• Supervise the day-to-day operations and performance of the team to provide the highest level of customerservice for the customer
• Properly spent supply expense dollars by maintaining adequate inventory levels without excess.
• Understand the overarching company strategy, as well as communicates and models the core values of… Show more Ensure operational excellence by performing managerial tasks, such as scheduling, maintaining.
• Understand the overarching company strategy, as well as communicates and models the core values of theorganization, to create a sense of teamwork and membership among employees.
• Establishes and communicates job responsibilities and performance expectations to direct reports toensure mutual understanding and desired results.

Baton Rouge, Louisiana

Resolve products and/or service issues by clarifying customers complaints.Maintain financial account on customers past orders.Manage many customer inquiries internally and externally.Generate sales leads using CRM System, Salesforce.Contribute to the customer service team effort by working fluidly with other coworkersIdentify and assess customers' needs to.

Atlanta, Georgia, United States

• Determine the timing and content of appropriate touch points for CSMs throughout the customer journeyto drive optimal adoption and retention
• Drive coordination of 1-Many communications within the CSM team to synchronize email outreaches.
• Responsible for delivery, and accuracy of Agio Insights reports.
• Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide paths toescalations when needed.
• Identify top candidates for upsell… Show more
• Identify top candidates for upsell and cross-selling opportunities.

Baton Rouge, Louisiana Area

Provide remote technical support directly to customers and service personnel.Respond to cases initiated by customers in a timely fashion.Provide remote technical and parts support to resolve customer issues.Serve as liaison between customers and the Field Service technicians.Deliver training classes to customers and service partners on occasion in-house.

Baton Rouge, Louisiana

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.Examining customer orders for validity of specification of products ordered (including configuration, quantities ordered, any special pricing agreements or requirementsCoordinating with Inside Sales if order details are not.

Bachelor Of Science - Bs, Marketing

Certification, Business Intelligence

The course introduces participants to the field of Business Intelligence (BI), with emphasis on descriptive analytics. The program employs.

Bachelor Of Science - Bs, Marketing

Activities and Societies: Kappa Alpha Psi