Logan Beaulieu Email & Phone Number

-Delivered top-tier client support by effectively addressing and resolving issues, leading to a 15% increase in client satisfaction and fostering long-term relationships.-Achieved a 95% issue resolution rate within SLA timelines by leveraging a blend of autonomous problem-solving skills and close collaboration with technical team members, exceeding business service level expectations.-Spearheaded day-to-day operations, including the development and implementation of streamlined… Show more -Delivered top-tier client support by effectively addressing and resolving issues, leading to a 15% increase in client satisfaction and fostering long-term relationships.-Achieved a 95% issue resolution rate within SLA timelines by leveraging a blend of autonomous problem-solving skills and close collaboration with technical team members, exceeding business service level expectations.-Spearheaded day-to-day operations, including the development and implementation of streamlined onboarding processes, resulting in a 10% improvement in project completion rates ahead of schedule.-Coordinated and prioritized tasks across multiple projects to optimize resource allocation and enhance team productivity, significantly reducing project delays and improving overall workflow efficiency.-Cultivated a collaborative team environment through regular meetings and feedback sessions, which contributed to a more cohesive and motivated team dynamic.-Acted as the primary liaison between the onboarding team and upper management, facilitating effective communication, managing expectations, and advocating for team needs and accomplishments.-Developed and delivered comprehensive training materials and onboarding programs for new clients, ensuring a smooth transition and a solid understanding of the SaaS platform’s features and functionalities. Show less

Atlanta, Georgia, United States

Specialized in providing data-driven marketing strategies for leading brands.Worked with new and existing customers throughout the customer lifecycle, including onboarding, adoption, expansion, and advocacy.Established trusting relationships with customers, increasing customer retention and providing hands-on support for platform self-sufficiency.Identified up-sell and expansion opportunities, driving business outcomes and ensuring customer success.Provided valuable customer… Show more Specialized in providing data-driven marketing strategies for leading brands.Worked with new and existing customers throughout the customer lifecycle, including onboarding, adoption, expansion, and advocacy.Established trusting relationships with customers, increasing customer retention and providing hands-on support for platform self-sufficiency.Identified up-sell and expansion opportunities, driving business outcomes and ensuring customer success.Provided valuable customer feedback to enhance the platform.Proactively identified at-risk customers, developed contingency plans, and collaborated with cross-functional teams for overall customer success. Show less

Engaged with customers in a consultative approach to foster relationships.Demonstrated endless curiosity in cloud and digital product markets, learning and discussing AI, VR, IoT, SaaS, ERP, and cloud-based solutions.Established a robust pipeline within the client CRM, maintaining accurate data.Employed big-picture thinking through follow-up calls, emails, and coordination, qualifying BANT (Budget, Authority, Need, Timeline).Acted as an interface between business owners and… Show more Engaged with customers in a consultative approach to foster relationships.Demonstrated endless curiosity in cloud and digital product markets, learning and discussing AI, VR, IoT, SaaS, ERP, and cloud-based solutions.Established a robust pipeline within the client CRM, maintaining accurate data.Employed big-picture thinking through follow-up calls, emails, and coordination, qualifying BANT (Budget, Authority, Need, Timeline).Acted as an interface between business owners and clients to drive sales.Effectively collected and reported on conversations with customers/prospects to management. Show less

Atlanta, Georgia, United States

Manage daily operations of 2 mall kioskIncrease monthly profits by 15% by training salesman with tactics in establishing rapport and upselling.Increased daily kiosk traffic and transactions by encouraging customers to leave reviews on products and services.Developed business from initial concept and start-up, and created a successful niche market.Prepare images and captions that reached 2000+ followers on Instagram yielding an average 40% engagement rate.Worked with multiple… Show more Manage daily operations of 2 mall kioskIncrease monthly profits by 15% by training salesman with tactics in establishing rapport and upselling.Increased daily kiosk traffic and transactions by encouraging customers to leave reviews on products and services.Developed business from initial concept and start-up, and created a successful niche market.Prepare images and captions that reached 2000+ followers on Instagram yielding an average 40% engagement rate.Worked with multiple vendors to ensure adequate inventoryUsed Facebook Ad Services tomarket products Show less

Baton Rouge, Louisiana, United States

Ensure operational excellence by performing managerial tasks, such as scheduling, maintaining inventory,and/or evaluating employee performance.● Supervise the day-to-day operations and performance of the team to provide the highest level of customerservice for the customer● Properly spent supply expense dollars by maintaining adequate inventory levels without excess.● Understand the overarching company strategy, as well as communicates and models the core values of… Show more Ensure operational excellence by performing managerial tasks, such as scheduling, maintaining inventory,and/or evaluating employee performance.● Supervise the day-to-day operations and performance of the team to provide the highest level of customerservice for the customer● Properly spent supply expense dollars by maintaining adequate inventory levels without excess.● Understand the overarching company strategy, as well as communicates and models the core values of theorganization, to create a sense of teamwork and membership among employees.● Establishes and communicates job responsibilities and performance expectations to direct reports toensure mutual understanding and desired results.● Oversee product merchandising and maintains proper stock levels through appropriate product ordering.● Coordinate Customer returns and issue debit/credit memos as requested.● Prepare and analyze reports while maintaining KPI’s. Show less

Baton Rouge, Louisiana

Resolve products and/or service issues by clarifying customers complaints.Maintain financial account on customers past orders.Manage many customer inquiries internally and externally.Generate sales leads using CRM System, Salesforce.Contribute to the customer service team effort by working fluidly with other coworkersIdentify and assess customers' needs to achieve long term satisfactionHandle complaints while providing the adequate solutions.Keep record of customer… Show more Resolve products and/or service issues by clarifying customers complaints.Maintain financial account on customers past orders.Manage many customer inquiries internally and externally.Generate sales leads using CRM System, Salesforce.Contribute to the customer service team effort by working fluidly with other coworkersIdentify and assess customers' needs to achieve long term satisfactionHandle complaints while providing the adequate solutions.Keep record of customer interactions and follow up accordingly.Act as the company gatekeeper. Show less

Atlanta, Georgia, United States

● Determine the timing and content of appropriate touch points for CSMs throughout the customer journeyto drive optimal adoption and retention● Drive coordination of 1-Many communications within the CSM team to synchronize email outreaches.● Responsible for delivery, and accuracy of Agio Insights reports.● Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide paths toescalations when needed.● Identify top candidates for upsell… Show more ● Determine the timing and content of appropriate touch points for CSMs throughout the customer journeyto drive optimal adoption and retention● Drive coordination of 1-Many communications within the CSM team to synchronize email outreaches.● Responsible for delivery, and accuracy of Agio Insights reports.● Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide paths toescalations when needed.● Identify top candidates for upsell and cross-selling opportunities.● Ensure Customer Success Managers, and all members of a client team adhere to strategic account plans.● Ensure deliverables and action plans for Customer First or Detractor client plans. Assist in advancing thedevelopment for action plans.● Prepared for annual business review meetings which includes creating decks via Powerpoint, and trackmeeting minutes to ensure proper escalation and follow up.● Meet timelines/deadlines, display good organizational skills, and professional interpersonal skills andpresentation. Show less

Baton Rouge, Louisiana Area

Provide remote technical support directly to customers and service personnel.Respond to cases initiated by customers in a timely fashion.Provide remote technical and parts support to resolve customer issues.Serve as liaison between customers and the Field Service technicians.Deliver training classes to customers and service partners on occasion in-house, onsite, and virtually.Performs additional functions, as assigned.Maintains customer service records and… Show more Provide remote technical support directly to customers and service personnel.Respond to cases initiated by customers in a timely fashion.Provide remote technical and parts support to resolve customer issues.Serve as liaison between customers and the Field Service technicians.Deliver training classes to customers and service partners on occasion in-house, onsite, and virtually.Performs additional functions, as assigned.Maintains customer service records and reports.Initiates and/or improves technical documents. Show less

Baton Rouge, Louisiana

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.Examining customer orders for validity of specification of products ordered (including configuration, quantities ordered, any special pricing agreements or requirementsCoordinating with Inside Sales if order details are not in line with expectationEfficient, prompt and accurate of order entry and in accordance with Customer specific SLAs and… Show more Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.Examining customer orders for validity of specification of products ordered (including configuration, quantities ordered, any special pricing agreements or requirementsCoordinating with Inside Sales if order details are not in line with expectationEfficient, prompt and accurate of order entry and in accordance with Customer specific SLAs and requirements in coordination with Inside SalesProcessing of sales orders in line with process specification and requirementsChecking purchase orders to ensure all details are correct, in line with Sales orders and the right source of supply has been selected (based on rebates, pricing, availability, inventory, contract, customer requirements etc. Show less

Bachelor Of Science - Bs, Marketing

Certification, Business Intelligence

The course introduces participants to the field of Business Intelligence (BI), with emphasis on descriptive analytics. The program employs.

Bachelor Of Science - Bs, Marketing

Activities and Societies: Kappa Alpha Psi