• Manage a team of radio technicians in a Top Secret facility• Lead troubleshooting efforts on network, radio, and satellite equipment• Conduct regular maintenance on network, radio, and satellite equipment• Develop training programs for cryptographic, network, and radio equipment operations and maintenance• Develop standard operating procedures for radio, and satellite equipment• Establish and maintain satellite and radio connectivity with various units utilizing the HF, UHF, SHF, and EHF frequency ranges

• Handle inbound calls and generate auto insurance claims.• Make outbound calls to internal and external customers to complete claim investigations, determine liability, and apply proper coverage to all parties involved.• Thoroughly investigate claims, facilitate repairs and medical treatment, and issue payments.• Work in a collaborative team environment while meeting individual quality standards and rigorous quotas.• Participate in disaster relief efforts; most notably Hurricane Harvey and Hurricane Irma.

• Conducted product audits to ensure compliance with United States safety regulations.• Intercommunicated with various departments enterprise wide to ensure proper allocation of resources to efficiently conduct product safety reviews.• Contact internal and external customers at all levels responding to support tickets in regards to product compliance regulations.• Efficiently organized product safety, and import and export document archives.• Assure projects are completed on time and managed product inventory spreadsheets.