As an Apple Service Engineer at SCOUT IT, my main responsibilities reside in the Apple Authorized Service Provider portion of the business. Engaging with consumers while also capturing potential business relationships with owners, entrepreneurs, and organizations throughout the Tampa Bay Area. Additionally, maintaining a clear communication channel with Apple to help investigate, resolve, and renew processes to help end users receive their devices in a timely manner.

As a Genius, I provided insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnosed product issues on the spot, explained situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, I offered solutions to quickly get users up and running again. Fulfilled Apple’s service commitment with style, speed, and skill.