Logan Close Email & Phone Number

Allentown, Pennsylvania, United States

• Instituted best practices, policies, and culture change in service offices around the country• Provided supplemental non-clinical role coverage for service offices which have an open position or are in the midst of a growth cycle, requiring additional support.• Assessed the office’s key metrics and adherence to operational processes and best practices.• Provided role-based non-clinical training for new staff and/or staff in need of additional resources.• Supported and mentored employees of a new office acquisition or joint venture through an integration process.• Conducted role validation assessments to determine level of proficiency and identify opportunities for improvement.

• Managed and oversaw caseload of over 250 patients daily through documentation tracking and fiscal management.• Mentored two Client Services Associates into current role of Client Services Managers• Maintained knowledge of field staff productivity requirements, ensuring that all full time and guaranteed field staff are up to productivity. •Functioned as facilitator among clients, families, Clinical Manager, field and office employees, physicians and case managers.• Implemented new onboarding process to ensure higher employee retention rate• Facilitated use of data to identify opportunities to help improve clinical outcomes as well as client satisfaction • Reduced bad debt related to billing through obtaining required documentation in compliance with Medicare regulations and physician-signed home health orders.

Bethlehem, Pa

Bethlehem, Pa

Bachelor'S Degree, Biobehavioral Health

Dean's List​ 15' 16' 17'

Bachelor'S Degree, Psychology

High School

Activities and Societies: Varsity Volleyball, National Honors Society, FBLA, Student Council