Logan Coy Email & Phone Number

North Canton, Ohio, United States

Montrose, Colorado, United States

As a versatile Front End Developer at BuildASoil, I thrived in a dynamic environment where I wore multiple hats to drive technological innovation, improve customer service workflows, and enhance the overall customer experience. In addition to my primary responsibility of crafting seamless and visually appealing user interfaces, I took on diverse challenges that showcased my adaptability and problem-solving abilities.Key Responsibilities:Front End Development: Developed and maintained responsive, user-friendly interfaces for our web applications, ensuring optimal performance and an intuitive user experience. Leveraged expertise in HTML, CSS, JavaScript, and modern front-end frameworks.Customer Service Workflow Revamp: Led the redesign and optimization of the customer service workflow, implementing efficient processes and integrating technology solutions to enhance customer support. Utilized my IT background to identify bottlenecks, automate repetitive tasks, and improve response times, resulting in a streamlined and more responsive customer service system.E-commerce Management: Managed our Amazon store and collaborated closely with dropshipping partners, overseeing inventory, product listings, and order fulfillment processes. Maintained strong relationships with suppliers and partners to ensure smooth operations and timely delivery of products to customers.Customer Relationship Management: Handled buyer messages and customer-related issues with professionalism and efficiency. Addressed inquiries, resolved problems, and provided exceptional customer service to maintain high levels of customer satisfaction and brand loyalty.Cross-Functional Collaboration: Collaborated effectively with cross-functional teams, including marketing, sales, and IT, to align front-end development efforts with overall business objectives. Acted as a bridge between technical and non-technical stakeholders, ensuring seamless communication and understanding of project requirements.

Hiram, Ohio, United States

As a dedicated Marketing Specialist at Great Lakes Cheese, I played a pivotal role in ensuring seamless coordination between our clients, third-party vendors, and internal teams. In this B2B-focused position, I was responsible for optimizing our clients' packaging solutions by liaising effectively with external vendors and customers.Key Responsibilities:Collaborative Vendor Management: Orchestrated effective collaboration with third-party vendors, establishing strong working relationships to guarantee the quality and timely delivery of our clients' packaging materials.Client Coordination: Acted as the primary point of contact for our valued clients, understanding their unique requirements, and aligning our services with their packaging needs. Through proactive communication and a deep understanding of our clients' businesses, I ensured their expectations were exceeded.Print Production Oversight: Managed the end-to-end process of packaging production, working closely with printers and manufacturers to uphold the highest quality standards. Monitored production schedules, resolved issues, and ensured on-time delivery of the final products.Quality Assurance: Implemented rigorous quality assurance processes, conducting regular checks and inspections to guarantee that the final packaging met both our clients' specifications and industry standards.Problem Resolution: Proactively addressed challenges by collaborating with cross-functional teams, vendors, and clients. This proactive approach not only resolved immediate issues but also enhanced long-term relationships, leading to improved customer satisfaction.