Logan Crouch Email and Phone Number

Responsible for all IT infrastructure and workstations across local and international branches of the business, reporting directly to the IT Director. Regular duties included light help desk support, asset tracking, extensive troubleshooting, server deployment, vendor coordination, backup and data integrity verification, product testing, and network management of LANs and WANs. Gained experience with Azure, Exchange, vSphere, iSCSI SAN, DHCP, DNS, AD, File Servers, WDS, Rackspace, Salesforce, Mimecast, Cisco CLI, Server 2012 and Windows 8.o Standardized IT Process Management practices and created training materialo Established disaster recovery plan leveraging automated backups and file replicationo Created inventory tracking databaseo Migrated on-premises Exchange to Office 365o Migrated Active Directory forestso Distributed imaging and deployment serviceso various scripting solutions for in-house reporting and Automation Tools

Maintained all campus laptops, desktops, printers, projectors; totaling 1900 client workstations. Supervised a team of interns, managed tier one and two help desk levels, and dealt extensively with Server 2008, Windows 7, Altiris, Ghost, and AD user management.o 2013-2016 Irving ISD Long Range Technology Planning Committee Membero Administered campus 1-to-1 laptop program and equipment life cycle planningo Organized campus migration from Windows XP to Windows 7

Part-time position responsible for the regular maintenance and install of software/hardware, Server 2008 deployments, and Windows/Mac computer lab setups throughout Irving ISD. Also gained experience with Visual Basic and Batch Scripting.

Assisted in running tier one help desk for local High School, support and maintenance of computer equipment on campus, serviced laptops, desktops, printers, projectors, and multimedia equipment. Gained experience with Windows 2000, Windows XP, and Server 2003.