Logan Khan Email & Phone Number

Brea, Ca, Us

Brea, California, United States

- Spearhead a 25% increase in Express Insider performance through strategic acquisition techniques, targeted incentive programs, and in-the-moment coaching, fostering higher customer retention.- Lead a team of 20 associates in a $4M high-volume Market Leader store, achieving a 2% year-over-year increase in conversion by optimizing customer experience and floor operations.- Doubled the Q2 2024 Express Credit Card quota by exceeding weekly acquisition targets by 10-15%, utilizing data-informed sales tactics and PR messaging.- Directed all store operations in the absence of a Store Manager (April 2024 - September 2024), ensuring smooth execution, budget compliance, and timely shipment processing.- Ranked as a Top 15 Customer Experience Lead (CEL) in the district, surpassing plan by 17.5% in August 2024 through strategic leadership and PR-driven customer engagement initiatives.- Manage payroll efficiently, achieving a 10% cost savings through strategic hour allocation while boosting productivity and associate engagement.- Communicated brand consistency during uncertain times, ensuring customers and associates were informed and engaged, maintaining strong customer trust and positive PR.- Leverage RFID technology to maintain 93% on-shelf availability, driving operational accuracy and reducing stockouts, ensuring product visibility.- Support day-to-day operations, ensuring an elevated customer experience and executing merchandising strategies aligned with brand messaging.- Coach and develop associates, raising KPIs such as Average Dollar Sale (ADS) by $4 and Units Per Transaction (UPT) by 1.5, leveraging data insights to refine PR and sales approaches.- Elevate team performance through ongoing real-time coaching and feedback, fostering a high-performance culture and contributing to collective success.- Lead men’s visual merchandising execution aligning with brand strategy and current fashion climate.

Brea, California, United States

- Oversaw the training and development of Stylists & Associate Stylists in regards to loyalty performance, resulting in a 10% increase in Express Credit Card acquisitions and Express Insider performance within six weeks.- Lead stylist in men’s resulting in increased sales, contributing to over 50% of overall business.- Utilized product expertise to exemplify a hospitality mindset and create outstanding experiences for customers.- Contributed 70-80% of weekly credit card acquisitions, demonstrating leadership in sales performance and exceeding Insider quotas by 20%.- Led efforts to reduce shrink by 5% in key departments through meticulous inventory oversight and staff accountability.- Participated in company wide styling challenges and chosen as finalist two years in a row (2022-2023).- Boosted conversion by 1%, exceeding LY’s performance through targeted coaching and customer service strategies.- Supported visual merchandising efforts, aligning displays with brand initiatives and driving a 15% increase in sales during peak seasons.- Exceeded quarterly Insider quotas by 15%.- Built a loyal clientele base, fostering strong customer relationships and achieving a 65% upsell rate through personalized service.- Held associates accountable through thorough communication, application, and execution of company policies. - Managed loyalty program efforts, resulting in sustained growth and higher customer engagement.

Brea, California, United States

- Achieved consistent surpassing of individual sales targets and KPIs, notably in rewards member enrollment and credit card applications.- Showcased adept sales skills in a dynamic, service-centric retail environment.- Effectively managed conflicts and addressed customer concerns through clear communication and expert sales prowess.- Assisted customers throughout their shopping journey, from navigating the store to completing transactions and handling returns.- Enhanced sales performance through strategic display setups and impactful product merchandising.- Proactively informed customers about promotions to drive sales growth.- Consistently contributed to 50% of the store’s weekly Express Credit Card application goals, showcasing strong sales performance and meeting financial targets.- Utilized innovative and captivating merchandise displays to highlight featured products.- Secured sales through compelling product demonstrations and adept objection-handling techniques.- Facilitated seamless transactions by processing payments swiftly and accurately, ensuring smooth customer experiences.

San Pedro, California, United States

- Supported collaborative projects as part of COMM 464: PR Management course.- Engaged with academic institutions and student organizations to enhance awareness of internship, research, and partnership opportunities.- Represented the organization at the CSUDH Earth Day Event, connecting with students to promote professional development and internship opportunities.- Spearheaded sign-up initiatives, achieving a 300% increase in participant registrations at a key event.- Collaborated with leadership to promote and plan for a new event scheduled for Summer 2024.

Fullerton, California, United States

- Hosted a weekly show titled "The Kickback Hour” which is an eclectic show that offers genres without exceptions- Curated playlists that cater to a wide audience; including various genres and current top songs- Invited guests to the show and have their episode dedicated to their music preferences; allowing appeal for certain genres to grow- Utilized the platform to play music, and accrue elements of a podcast into the show.- Promoted other student organizations to provide insight into campus involvementSeason 1 (Spring 2023)Season 2 (Fall 2023)Season 3 (Spring 2024)

Newport Beach, California, United States

- Participated in collaborative work as part of the course COMM 497T: Event Planning & Management- Worked in a group that focused specifically on the Pacific Rim Showcase and was assigned to Team China as a means of acquiring audiences- Secured 3 partnerships of different organization types to allow for various purposes to be displayed at the Spotlight- Reached out to various Chinese organizations in hopes of partnership and appearances to enhance the Chinese Spotlight- Communicated the favorable one-sided and mutual benefits of the partnership to sponsors and omitting a goal of monetary necessity- Drove high-traffic social media channels up an additional 5% by featuring actors and movies within Chinese culture to relate to the festival- Took part in writing and crafting a 50+ page business plan encapsulating the tentative course of action for the festival and pass on to the Fall 2023 team; ensuring a seamless transition to effectively maintain the Chinese Spotlight and its respective partnerships

Brea, California, United States

- Built strong customer relationships to increase brand awareness.- Informed guests of current promotions to improve conversion and customer engagement.- Utilized effective sales techniques to achieve sales goals.- Exceeded Navyist goals by 20% to drive loyalty growth.- Monitored guest capacity to ensure compliance with local COVID-19 policies.

Master Of Business Administration - Mba

Concentration: Marketing Concentration: Management

Bachelor Of Arts - Ba, Communications (Public Relations)

Activities and Societies: Public Relations Student Society of America (PRSSA), Titan Radio, Sales Leadership CenterMinor: Marketing.

High School Diploma, 3.70 Gpa

Activities and Societies: Drama/Theater (2018-2019) AVID Peer Tutor (2020-2021)- 7 AP Courses (2019-2021) - Distinguished Scholar (2021).