Logan Dixon Email & Phone Number

Huntington Beach, Ca, Us

● Provide advanced troubleshooting and support for enterprise-level clients, ensuring minimal downtime and efficient resolution of technical issues.● Manage Azure Active Directory cloud sync services, enhancing user account synchronization and security across multiple domains.● Implement and support endpoint security solutions, including SentinelOne, Exium, Webroot, Barracuda, and Ironscales, to safeguard client systems from potential threats.● Oversee patching, updates, and maintenance of Windows Server and Office 365 environments, ensuring compliance and operational reliability.

Santa Ana, California, United States

● Manage reliable data solutions for B2B customers through database administration, ensuring inventory data accuracy for approximately 1,500 SKUs.● Maintain staging environments using VirtualBox for our web server, enabling thorough testing of new applications to ensure compatibility and reliability before deploying to the production server.● Developed an Amazon Connect Infrastructure for VoIP services, enabling efficient handling of approximately 50 customer support requests daily through phone support.● Maintain comprehensive backups and version control for our web server, ensuring immediate roll-back capability to prevent customer inaccessibility during updates.● Web application firewall management to secure our web server by blocking suspicious IP addresses and mitigating DDoS threats, ensuring the integrity and availability of our web server.

System reliability, user efficiency, and assisting in critical business operations:🔹Assisted internal users by troubleshooting network printer issues, onboarding staff to our SaaS product suite, writing new SOP Word Documents, and resolving TCP/IP, DHCP, and DNS connectivity issues.🔹Provided hands-on desktop support, enhancing critical business operations by ensuring optimal functionality of key applications such as Windows, HubSpot, Excel, WordPress, and Shipstation.🔹Managed the provisioning and deprovisioning of hardware for internal users, adhering to the hardware lifecycle to ensure efficient allocation and utilization of IT resources.

● Managed and optimized WordPress websites, ensuring high availability and performance, while maintaining security protocols and regular updates.● Developed and maintained Wordpress themes using HTML and CSS, ensuring seamless functionality and optimal user experience through effective coding practices and design.● Self-hosted a staging environment for testing and development purposes, ensuring stable and secure deployment pipelines.