Develop new reports and processes, working with business teams to understand and document requirements. Extract, analyze and summarize large data sets, identifying inconsistencies or risks to project goals. Coordinate data quality control activities.

Highlights: Secured $3.5M in annual funding as a direct result of customer benefit analysis presented to stakeholders. Designed, developed and implemented processes essential to the role. Built custom Excel-based tools, using arrays, slicers and pivot functions. Assisted with creation of the annual budget. Multiple ad-hoc project requests including in-depth analysis of customer segments, scenario planning and customer geocoding project.Responsibilities: Provide impactful, data-driven insights and work collaboratively to support all agency departments. Extract data from Salesforce database into Excel, using VLOOKUP and array functions to summarize and interpret data. Assist with monitoring and reconciling agency financial data, tracking performance to a $17M annual budget. Analyze trends and use predictive models to forecast customer volume, spending and support the strategic development of spending and workflow capacity guidelines. Support fundraising efforts of the Advancement and Marketing teams through regular reporting of donor contributions and campaign performance. Manage the customer satisfaction survey process, monitor the administration of surveys, compile and report results to track agency goals.

Highlights: 2018 Chairman’s Award Nominee. Led the development of new report functions to track key sales metrics and merchandising efficiency for proprietary Shelving Analytics Tool, adopted company wide. Hosted training modules for National Space Technology team.Responsibilities: Role was expanded from Regional to National client. Manage planogram projects at key retailers and coordinate efforts between Client Business Managers and both local and national space planning teams. Collect, compile and analyze retailer shelving, sales data and other key performance indicators (KPI’s) to develop targeted strategies for improving brand performance. Work in tandem with Business Intelligence and Insights teams to launch and support client shelving initiatives. Support client sales teams by providing ad-hoc reporting and space analysis for retail assortment reviews. Maintain planogram library and track customer resets for entire brand portfolio.

Highlights: Developed new reporting for Merchant teams, creating accurate stocking templates, optimizing assortment and reducing errors and rework by up to 80%. Assisted systems team in designing, testing and launching new SQL based scripts for JDA applications. Proposed and piloted programs to improve department processes and create efficiencies leading to an average time savings of more than 60% and the creation of new roles. Created advanced JDA and database training course and led department-wide instruction.Responsibilities: Design, build and maintain planograms to be used by store associates. Coordinate and serve as project lead on planogram build projects. Support in-store reset projects, fielding questions from store associates and providing updated planograms when necessary. Work cross-functionally with Merchandising and Store Environment teams to develop POG build scope for reset initiatives and new store layouts to ensure compliance with merchandising strategy and safety standards. Primary responsibilities included Rough Plumbing and Electrical and Smart Home Technologies.

Highlights: Implemented new aisle flow and fixture use for planograms in Spice category (750+ stores) to optimize assortment, ensure greater accuracy and increase shopability. Redesigned layout of Dry Desserts sections for 200 stores, creating uniformity and increasing flexibility within the set. Coordinated numerous reset initiatives with outside vendors. Contributed to taskforce developing new process for 3rd party projects. Trained and oversaw projects for new associates within the department.Responsibilities: Design, build and maintain planograms to be used by store merchandising teams and deploy resets to the field. Work with members of the category team to analyze sales data and market trends to develop merchandising style tailored to customer needs. Determine scope of change and fixture requirements to support resets and store remodels.

Highlights: Implemented new aisle flow and fixture use for planograms in Spice category (750+ stores) to optimize assortment, ensure greater accuracy and increase shopability. Redesigned layout of Dry Desserts sections for 200 stores, creating uniformity and increasing flexibility within the set. Coordinated numerous reset initiatives with outside vendors. Contributed to taskforce developing new process for 3rd party projects. Trained and oversaw projects for new associates within the department.Responsibilities: Design, build and maintain planograms to be used by store merchandising teams and deploy resets to the field. Work with members of the category team to analyze sales data and market trends to develop merchandising style tailored to customer needs. Determine scope of change and fixture requirements to support resets and store remodels.

Respond to emergency calls and dispatch locators to work sites. Use specialized mapping software. File damage claims. Contact customers. Perform audits.

Organize and process inbound and outbound customer orders. Plan staging and loading jobs. Coordinate deliveries with customers. Maintain inventory.