Led many engagements to define, document, and publish models for varied business services, in which I collaborated closely with business, risk & control, and compliance partners to develop models and improve existing business processes. Led a project to create and implement a data-driven approach to aligning products to organizational structures that best fit their ownership using only existing software tools and already-available data. Developed new best practices and easy-to-use tools for my team to perform our service modeling engagements more efficiently, eliminating manual non-value-added work and reducing risk. Acted as an internal ambassador for the BPM function, demonstrating the value that BPM brings to an organization, by using data generated by BPM activities to provide actionable insight to business and technology partners alike. Played a key role in providing support to multiple critical regulatory deliverables and ensured they stayed on track to finish by the deadline.

Performed full end-to-end business process measurement and dashboard development to deliver key process insights. Engaged with business partners to identify opportunities for and implement improvement to existing business processes. Created and administered team's SharePoint site collection and various SharePoint workflow and other supporting tools. Created and owned my team's analytics and reporting solutions for reporting on projects to senior leadership. Led initiative to discover effective methods of utilizing existing but disconnected data sources across different parts of the organization to create reports to deliver actionable insight, used by senior leadership to drive organization-level decisionmaking around funding and improvement focuses with a data-driven approach.

Performed business process modeling, analysis & improvement. Owned, managed and administered internal SharePoint site and its internal tools that supported the team's work.Led large data collection initiative and worked directly with technology partners and other stakeholders to document and verify relationships between applications and business processes.

Provided front-line IT support and troubleshooting to faculty, staff and students at the Pamplin College of Business. Used ServiceNow ticketing system to manage work queues.