Monitored network alarms in PRTG, NetSmart, CMS, and CiNAS Dynamic for outages and other issues.Opened and managed tickets in Cordell’s CiNAS for investigation and troubleshooting.Contacted customers and affiliates to verify and rectify network issues. Ran RFC testing on Juniper, Cisco, and Nokia devices to evaluate throughput, latency, frame loss, and back-to-back frames.Dispatched field technicians for emergency onsite repair and replacement of fiber and commercial networking cards.Scheduled and managed Change and Maintenance Window Events for thousands of cellular tower sites across 3 states.

Monitored network alarms in PRTG, NetSmart, CMS, and CiNAS Dynamic for outages and other issues.Opened and managed tickets in Cordell’s CiNAS for investigation and troubleshooting. Contacted customers and affiliates to verify and rectify network issues. Ran RFC testing on Juniper, Cisco, and Nokia devices to evaluate throughput, latency, frame loss, and back-to-back frames.Dispatched field technicians for emergency onsite repair and replacement of fiber and commercial networking cards.Scheduled and managed Change and Maintenance Window Events for thousands of cellular tower sites across 6 states.

Became the only in-house frontline AWS diagnostic and troubleshooting specialist as it pertained to Dish's 5G network, which included interaction among physical Juniper, Cisco, and Nokia devices, and virtual Unix-based Routers inside a multiregional AWS environment.Heavy focus on self-reliance to identify, and resolve issues with minimal support during the overnight shift.Personally developed and maintained Change Management Check-in Automation for use among all NOC Technicians and management world-wide, with an eye towards scalability for continued growth.Designated as the ServiceNow front-end SME and Trainer with a focus on Dashboard development for shift management and consolidated systems monitoring.Managed fix bridges on multiple, simultaneous, issues of various severity involving numerous engineers and/or stakeholders.Sought alternate avenues to solve trouble issues when documented primary solutions were proven to be inapplicable.

Utilized Microsoft Azure and Google Cloud Platform administration experience to remotely troubleshoot and repair complicated break/fix issues with Workstations, Networks, and Servers on environments ranging from Small Office Networks to International Enterprise Networks.Managed Citrix and VMWare environments for a multitude of clients across more than a thousand different companies.Performed OKTA administration with regards to API Access Management and User Management for customers in North and South America, and Western Europe.Provided “Deep Dive” troubleshooting and documenting for particularly stubborn problem tickets alongside Tier 3 specialists to determine solutions.

Provided cost estimates for customers and used those to make competitive bids on commercial electrical jobs.Ordered and managed inventory and resources for contracted.Managed company compensation, payroll, and purchases.Assisted in electrical installation, and other "Handy man" services provided to customers by the company as needed.Scheduled Master Electricians for post-work inspections and certifications.

Managed and maintained working schedule for all contracted employees.Managed and Maintained G-Suite for business.Sub-contracted with other locally owned businesses as an “On-Call Specialists” for large, or difficult jobs as well as emergency field repairs.Contracted with FieldNation, OnForce, and WorkMarket as a service provider throughout the state of Colorado, and into Southern Wyoming.Completed installations and hardware/software maintenance on computer systems ranging from personal devices to small business networks, servers, VOIP systems, and POS devices.

Performed the essential function in the CI/CD pipeline, of data auditing and correction, to assist the Machine Learning of early iterations of a proprietary AI-based analysis software for Microsoft.Communicated directly with the Software Development and Machine Learning Engineers to provide immediate feedback on new features and bugs witnessed in the use of the program with every consecutive iteration.

Responsible for Troubleshooting IHS Markit software, such as PETRA, WellView, and Field Direct via remote.Maintained Active Directory, Exchange and AVAYA Phone servers.Installed and set up Alcatel Servers at new sites across the Western United States.Assisted in the migration and configuration of Cisco Equipment from multiple sites to a single, consolidated site, in Utah in preparation for the sale of the company.

Learned to manage Citrix and VMWare environmentsLearned basic Linux Server administrationAssisted with corporate-wide Windows 7 OS migration from systems as old as Windows 98Investigated the viability of using Windows 7 integrated VM features to facilitate the continued use of legacy programming softwareCreated and maintained topographical and logical networking charts for the DTC building, for distribution corporation wide.