With a diverse background in operations management and a current focus on business intelligence, my role as a Business Intelligence Analyst at D365 Consulting Team involves leveraging Power BI to transform data into actionable insights. At Dr.Resurface, my leadership ensured efficient team operations and exceptional customer service, managing up to 10 employees and contributing to successful marketing campaigns.My aptitude for creating sophisticated CRM systems underpins the high-quality client relations and staff rapport I've developed. Harnessing these competencies, alongside my communication skills, I'm committed to delivering data-driven strategies and fostering positive organizational change.