- Engaging in in-depth discussions with engineers on Slack to resolve complex issues efficiently.- Compiling detailed error reports to enrich our knowledge base and enhance troubleshooting resources.- Keeping a vigilant eye on social media platforms to promptly address customer inquiries and concerns.- Managing incoming queries through Intercom with precision and responsiveness.- Offering crucial support in app testing to ensure a seamless user experience.- Potentially… Show more - Engaging in in-depth discussions with engineers on Slack to resolve complex issues efficiently.- Compiling detailed error reports to enrich our knowledge base and enhance troubleshooting resources.- Keeping a vigilant eye on social media platforms to promptly address customer inquiries and concerns.- Managing incoming queries through Intercom with precision and responsiveness.- Offering crucial support in app testing to ensure a seamless user experience.- Potentially contributing to client training sessions for comprehensive product understanding. Show less

Business Development Lead – Obtained a better brand recognition to improve the Company’s market position and in turn financial growth. Formulating policies to ensure checks and balances as well as operation protocols; which in turn reflects the Company’s mission. Coordinate day-to-day traffic of operations.

Customer care Cordinator (Call Center) - Supporting Operators answering inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers. Respond to the needs of customers and provide personalized solutions. Provide information on the company's products or services and generate interest in the offer.

Providing duty assistance to the Proprietor in logistics together with book-keeping and providing staff support as and when required plus managing a branch.

Providing support for the day-to-day operations of the center as well as guidance to Sierra Leonean students seeking information about U.S. higher education.

Responsible for answering calls from the general public and receiving data to be forwarded to the Response teams during the Ebola crisis. Ensuring the smooth flow of information to necessary units which in turn were able to respond much better to the crisis.