Direct a team of Sales Development Managers to drive sales results through their Xfinity Sales Professionals in the highly competitive residential telecommunications industry. Staff generated their own leads in a face to face environment within an assigned territory and at events. Leverage Salesforce to track metrics to drive consistent performance improvement. Delivered $7 mil in recurring revenue in annual sales while maintaining best in class customer satisfaction with customers who would not purchase through traditional marketing. Ensured teams consistently exceed assigned quota through implementation of sales process, standardization of minimum productivity expectations and promoting a culture of winning. Promoted from frontline leader role as exception to corporate policy after ten months with organization.• #1 Nationally in tNPS 2020- 81.7• #3 Nationally in tNPS 2019- 70.6• 2019 eNPS Motivation- 98.83, Workplace 96.67• #1 Territory Sales teams in Twin Cities Region 2020 YTD and 2019• 13% YOY lift in performance 2018 to 2019 resulting in $900k in additional revenue• Employee Engagement Survey- 2018 98.2 favorability, 2019 97.1 favorability

Individual contributor generating $300,000 in annual premium issued in individual health insurance space per month through application of a consultative sales approach. Maintained exceptional customer satisfaction through application of sales process and consistent touch points post sale. • 90% Renewals• Exceeded personal financial goals• 200% supplemental product attachment rate

Frontline sales leader responsible for a team of 15 licensed health and life insurance agents in an inside sales environment. Worked hand in hand with underwriting, quality and other key stakeholders to ensure compliance with federal, state and company policies. Developed and implemented a sales script for all staff in a collaborative process with legal, peer group and sales quality professionals. Consistently drove results through hands on coaching and development of key sales skills. Delivered on strategic initiatives to reduce staffing needs through improved staff productivity and improved staff conversion rates, producing a 50% increase in sales while maintaining staffing.

Managed debt collectors to drive performance through hands- on coaching, developing a culture of excellence, and creating long term performance strategy. Managed collectors’ revenue as well as compliance within applicable state and federal laws.

Managed debt collectors to drive performance through hands- on coaching, developing a culture of excellence, and creating long term performance strategy. Managed collectors’ revenue as well as compliance within applicable state and federal laws.