+ Providing ERP solution by utilizing industry experience, business analysis, best practices and a pragmatic mindset to facilitate the most complex requirements of clients in various industries, including manufacturing, government, retail, real estate, agricultural, tobacco, automobile sales, hospital, and food+ Conducting business process mapping and requirements gathering sessions with new customers to determine configuration requirements+ Identifying process gaps of clients and prioritizing changes to current ERP solution through enhancements and system upgrades, focusing on ensuring full system utilization and efficiency+ Overseeing the project team, troubleshooting issues that arise to ensure successful implementation+ Working closely with all relevant parties, including the client, the internal business, the IT team, and the finance department to solve complex problems and develop customer’s specific solutions+ Ensuring compliance with all client policies and procedures, considering the direct impact of each element of the project, and suggesting amendments where applicable+ Delivering expertise and training to support users and other departments regarding all ERP queries

+ Analyse recruitment data from SEEK website + Analyse recruitment data from the US data analyst industry + Created Python scripts to extract recruitment data from SEEK website+ Validate the completeness and accuracy of data+ Analyse the data to identify key trends+ Analyse relevant data to identify business opportunities and bottlenecks effectively+ Generated graphic reports with Jupyter Notebook

+ Matching ERP products and modules according to clients’ needs of management requirements + Standardizing, systematizing, and streamlining customer management needs through ERP solutions+ Managing the process of ERP deployment+ Customizing ERP workflow to standardize customer approval process needs+ Installing and implementing ERP software system+ Identifying and analysing client-reported issues of Financials, Supply Chains, Manufacturing, Human Resource, Order Management System, providing online and user on-site technical support + Carrying out end-user training and developing the user manual+ Participating in diverse marketing activities + Collaborating and co-operating with sales team to promote sales

+ Configuring and installing workstations for Windows desktops and laptops+ Installing and configuring network printing/scanning services+ Installing or replacing network hardware to support network services to maintain data processing operations+ Performing daily backups and network administration+ Troubleshooting laptop and desktop computers, hardware, operating system, and desktop application+ Troubleshooting networking devices to resolve network or connectivity problems, + Using Microsoft Patch Management to install the latest patches and implement Kaspersky Anti-virus solutions to protect all computers against viruses and malicious software+ Writing user manual, as well as producing tutorials or PowerPoint presentations to support hands-on training on solving routine issues to develop user confidence and independence