- Provide product assistance for our clients, conduct product overviews and tutorials, coordinate with sales to meet with potential new clients and be available to answer any product related questions, and answer various inquires through phone calls, emails, and online chats using Salesforce CRM- Troubleshoot technical issues with our software, diagnose any bugs and coordinate with the IT team to resolve them, and continue additional learning in tech and security on behalf of the company- Work directly with high profile clients to action their requests within our proprietary software, build close and trustworthy relationships with our clients, and prioritize the security of their sensitive data within our encrypted VDRs

- Partner with emergency room physicians and assist with all required documentation, enter ER rooms with a portable computer to record notes about patients complaints, and create and sign documents to send to the billing department using EPIC, Microsoft Word, Excel, and other programs- Assist with hands-on extra patient care, answer any questions, and keep patients comfortable

- Answer questions and assist customers by enrolling third-party employees from partnered companies in various insurance plans including medical, dental, disability, life, accidental, 401(k), etc. - Troubleshoot problems customers had through phone calls, email, and online chat using a variety of software including customer software management (CRM), Microsoft Excel, and internal data entry tools