Logan Matthew Email & Phone Number

Whitby, On, Ca

I am super excited to say I've started in a new role with Conpute!

Oshawa, Ontario, Canada

- Handled triage for tickets, receiving phone calls, emails, or new tickets and assigning them to the appropriate technician.- Monitored and assisted with technician schedules and time records.- Communicated with upper management to progress positive change, accountability, efficiency, and responsibility within the department.- Maintained responsibility as a technician to perform and generate billable service within the department.- Helped plan major projects for clients such as website transitions, network changes, data migrations, and more.

Oshawa, Ontario, Canada

- Continued my role after being kept on after the end of my co-op term.- Worked around my school schedule to maintain my role as a part of the technician department.- Began assisting and in some cases leading tier 3 support tickets relating to group policy, website management, diagnostics, and more.- Guided and assisted new technicians in the team.- Assisted the senior technician with running cable throughout the a new office, terminating ethernet drops, mounting cameras, and more.- Honed various hardware skills pertaining to new device setup, maintenance, and troubleshooting.- Comfortable working at height.

Oshawa, Ontario, Canada

- Utilized softphones in a shared ring group to answer incoming client calls with requests for service.- Used ConnectWise ticketing system to track, schedule, and collaborate on tickets assigned to me.- Maintained and updated credential databases as necessary to ensure up to date, accurate documentation.- Performed various tier 1 and 2 support tasks as requested by clients via phone calls, emails, and ticket requests.- Prioritized different tickets based on service level agreements for response and resolution time.- Assisted other technicians in more advanced tasks while gaining valuable experience.- Travelled out of province to assist in the setup of a leading client's network infrastructure in a new location.

Oshawa, Ontario, Canada

Key member of a small team that works closely with the many departments within Durham College.Work with tight deadlines with a focus on close attention to detail while adhering to College and Provincial accessibility standards as well as departmental desires.Develop new, efficient techniques and implement them to further streamline the process.Strong proficiency in the Microsoft 365 and Adobe Creative suites.Research and develop new projects to be presented to the Office of the President.

Oshawa, Ontario, Canada

Crucial team member in a fast-paced, demanding work environment in charge of cooking meat to order.Developed workplace standards for cleanliness and efficiency to adhere to Provincial food health and safety standards.Lead the development of new methods and recipes to create and produce a better, more efficient product.Incorporate and train new employees to meet restaurant standards.Fill gaps whenever necessary.

Scarborough, Ontario, Canada

Conceptualize, create, and edit products used to teach middle school students science and math concepts.Worked closely with Nelson team to write scripts, edit visuals, and create videos.Used non-linear editing software such as Adobe Premiere Pro and DaVinci Resolve to combine concepts into a singular video.Developed content to be used by Nelson in lieu of purchased, stock content.Researched and sourced stock content to be purchased and utilized in Nelson products.Worked closely with individual Provincial standards to tailor the learning to be as effective as possible.

Toronto, Ontario, Canada

Lead team of 10+ members to meet tight daily deadlines.Responsible for producing, packaging, and delivering frequent shipments worth ~$5000 of product to franchise restaurants based on individual restaurant orders.Created and managed scheduling for all employees within my team adhering to desired company labour costs.Ordered and sourced ingredients to lessen food costs while still providing an exceptional product.Maintained close relationships with food providers to ensure that the company received the best possible product while saving money.Displayed proficiency in all sub-departments to fill gaps whenever necessary.Took stock and inventory weekly to report directly to the Regional Manager.Created and developed new recipes to be put on all franchise restaurant menus.

Toronto, Ontario, Canada

Worked well in teams to meet tight deadlines in high-volume restaurants.Displayed strong teamwork and leadership skills and sought responsibility that frequently resulted in promotion.Learned quickly on the job to be able to fill in gaps whenever necessary.Developed strong interpersonal skills in diverse, multicultural environments.