Responsible for providing technical support for software, hardware, classroom technology, printing and network problem resolution to University faculty, staff and students. While clearly communicating technical solutions in a friendly and professional manner while providing diagnostic and troubleshooting for end‐user problems over the phone, online or in person during the school year.

• Streamlined access to computers for Fairfield University students• Ensure machines and equipment are working properly and are up to date• Made recommendations for ways to upgrade and improve the lab space both physically and technically

Summer Intern

Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues, providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested.