Logan Merrill Email and Phone Number

Third Party Applications support

Leading an awesome group of leaders.

•Training physicians, extenders, physician office staff, H2U offices and PSG offices on software and processes•Building and maintaining positive relationships with physicians, extenders, physician office staff, facility/division/corporate staff and administrations•Mentored multiple new Physician Support Coordinators on systems and best practices•Implemented EMS Billing process at OPMC that is now being used in multiple HCA markets and submitted for best practices•Created a Physician Onboarding Packet used by OPMC Physician Sales for new physician offices to educate on IT offerings•Managed implementation and maintained support on multiple projects; Computerized Physician Order Entry, PDOC, ADMT authentication, Patient Keeper 8 upgrade, Patient List version 2, HIE Clinical Viewer, Provider Dictionary cleanup and File Drop•Project Manager for HPF Deficiency Notification Tool for all HCA divisions•Performed multiple monthly, quarterly and annual audits; Meditech self-assign, Portal self-assign, Inactive AD, Meaningful Use•Tracked productivity in Performance Excellence, Growthlink, Clarity and Remedy systems•Multiple device setup and support for smartphones, tablets, laptops and desktops; iOS, Android, Windows and Macintosh. Excels in troubleshooting system and process issues•Educated team on multiple time saving processes in Excel for reports, auditing and daily practices•Created and customized education material for multiple projects and downtime procedures•2nd most Remedy ticket volume in 2014 out of 25+ PSC across NFL/SATL divisions

Monitoring the status of the Horizon Patient Folder (HPF) systemMonitoring Meditech Cold Feed Reports, HPF Good Health Report Resolving Signature Exception Queue accountsWorking with PSC's to build / update physician profiles for HPF Working with Corporate Client Support Services and Division help desk to resolve HPF functionality and access issuesWorking the HPF ICU and magerrq, analyzing and correcting reports that are unable to cross to HPF Installing and troubleshooting HPF software on facility HIM and HSC employee PC's Working the HIM help desk- receiving calls, resolving issues over the phone, or assigning them to the appropriate department Building and maintaining user profiles for HPF and DCS imaging systems HPF liaison for all HSC departments

Working with all departments to verify what data is needed for new software development Creating daily and monthly automated reports and processesBuilding and manipulating multiple Access databases and Business Objects queries Working with web application developers in troubleshooting code logic of new software