Logan Morrison Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

● Managed asset inventory and records, ensuring accuracy and accountability.● Conducted imaging of laptops, desktops, and Macs, aligning software, operating systems, and updates with company policies.● Operated within an enterprise environment, demonstrating high proficiency in Windows 10, 11, and Mac OS.● Utilized ServiceNow ticketing system for efficient user request handling.● Collaborated with users to set up passwords, provided user training, and offered ongoing support for a seamless onboarding experience.● Coordinated safe and timely device deliveries via FedEx.● Conducted secure data erasure from storage devices, ensuring data confidentiality and security protocols.

Richmond, Virginia, United States

● Provided on-the-floor tech support for a seamless transition from remote work to office, troubleshooting issues and guiding employees effectively.● Conducted new hire onboarding procedures, ensuring smooth integration of employees into the technology infrastructure.● Proactively identified and resolved software vulnerabilities on users' computers, significantly enhancing overall system security.● Conducted secure wiping of devices following the established protocols and security standards.● Resolved cybersecurity vulnerabilities, contacting users and resolving incidents through the ServiceNow ticketing system.● Spearheaded monitor tests to ensure proper functionality and proactively addressed any potential issues.

Richmond, Virginia, United States

● Configured, optimized, diagnosed, and troubleshot outgoing computers by addressing various components, including upgrading firmware, software, and hardware systems.● Enhanced client satisfaction by efficiently assembling computers to meet customer specifications and promptly generating maintenance reports for completed orders.● Fostered effective teamwork by collaborating with other team members to ensure seamless operations.

Richmond, Virginia, United States

● Supervise and coordinate dining room activities and direct staff to provide fast and courteous customer service.● Greet guests and escort them to a table or the waiting area.● Communicate with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and guest concerns promptly addressed.● Inspect dining room for cleanliness, proper supply levels, and required staffing.

Richmond, Virginia, United States

● Used computer system to identify tasks, enter completed tasks, and locate goods.● Located merchandise to fulfill picking tickets in a safe and efficient manner.● Ensured that proper loading and safety procedures and guidelines were strictly followed at all times.

Manassas, Virginia, United States

● Accepted, stamped, and sorted mail brought in by customers while advising customers of best shipping practices.● Operated computer shipping program with speed, accuracy, and knowledge of postal regulations.● Provided assistance to the public in complying with federal regulations of the Postal Service and other federal regulations.● Ordered postage and shipping supplies as needed to keep annex stocked.