- Spearheaded the maintenance and diagnostics of hardware and network systems to ensure optimal service availability and reliability, minimizing downtime through proactive measures and efficient problem-solving.- Developed custom scripts for server and network hardware updates while training internal teams and creating detailed technical documentation to enhance operational efficiency.- Provided end-to-end support, from equipment assembly and installation to inventory management and root cause analysis, occasionally traveling to multiple data centers to deliver on-site expertise.

-Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems. -Performs moderate to advanced configuration jobs with minimal to no assistance from Senior Technicians and Leads while following Work Instruction Documents (WIDs). - Ensures that hardware/software installed on customer’s system is compatible, and at the desired version level. Provides assistance and support to Technician 1 and Imaging and Installation Tech as possible.

-Elevated customer experience in the Tech Department by actively engaging with over 500 customers, skillfully questioning and analyzing their needs to provide tailored solutions.-Demonstrated comprehensive technical knowledge of Target's extensive electronics department, encompassing over 1,000 products, including TVs, laptops, monitors, and gaming consoles, ensuring exceptional product expertise.-Played a pivotal role in reducing successful theft incidents at my Target location by 15% through the strategic implementation and utilization of cutting-edge physical security devices, contributing to enhanced asset protection.

-Provided exceptional customer service by assisting customers with loading and unloading groceries, offering a friendly and helpful attitude.-Maintained a clean and orderly store environment by collecting shopping carts from the parking lot and returning them to the designated areas.-Demonstrated a strong work ethic and commitment to teamwork by supporting other departments with tasks such as stocking shelves, bagging groceries, and ensuring a smooth checkout process.