Logan Wilson Email and Phone Number

• Installed new workstations and networking equipment in remote locations. Configured new equipment and trained employees in utilization of this equipment and software, which has resulted in an increase in productivity for each site. • Designed and implemented PowerApp to take user inputs, store relevant information in SharePoint list, and notify employees of needed signatures using a PowerAutomate flow. The new solution is more efficient than the previous app, has received very good feedback, and is still in use.• Responded to employee’s service requests for troubleshooting and solving technical problems. Reached out to employees to remedy technical fixes and communicated troubleshooting steps. Managers and employees reported good feedback after their issues had been resolved.• Have worked 20-30 hours per week while enrolled full-time in school.

Provided comprehensive support for a small network of office computers, servers, and networking equipment, collaborating closely with a fellow technician to ensure optimal system performance and reliability. Diagnosed and resolved hardware and software issues on Windows 7/10 workstations, leveraging advanced troubleshooting techniques to minimize downtime. Created detailed documentation of technical issues and resolutions, building a knowledge base for streamlined future problem-solving and improved operational efficiency. Administered and maintained user accounts, profiles, and permissions within a Windows Server domain environment, ensuring secure and efficient access to network resources. Conducted regular daily and weekly backups of critical data to safeguard against potential system failures and ensure business continuity.

Collaborated with a team to manage and support a fleet of hundreds of Apple MacOS devices, ensuring students had reliable access to technology for academic purposes. Delivered comprehensive troubleshooting and technical support for hardware and software issues, enhancing user productivity and minimizing downtime. Maintained and updated an accurate asset management system to track all devices, ensuring efficient inventory control and resource allocation. Facilitated student training sessions, educating users on best practices for utilizing MacBooks effectively to complete coursework and maximize learning outcomes.