• Software development within the Oracle Cloud platform supporting ERP Integrations and PFP/Billing UI Extensions built through VBCS• Integrated Oracle REST API services to automate updating invoice due dates based off business specifications• Mentored an intern with previous ServiceNow development responsibilities

• JavaScript development within the ServiceNow platform• Piloted automation for various processes, significantly decreasing previous manual workload, leading to increased bandwidth for team members, rapid request turnaround rates, and lowered expenses on licensing• Integrated Ansible to execute YAML scripts containing PowerShell files for automating Active Directory administration• Utilized Oracle HCM REST API to automate role provisioning• Followed Agile Development methodology

• Utilized PowerShell scripts to partially automate previous manual processes, allowing 4x faster task completion• Improved major user separation workflow efficiency by 5x• Contributed to the implementation of IT governance policies, process improvement, and automation efforts• Managed email distribution lists, company wide shared calendars, and user licensing to applications• Facilitated team member separation processes and account lockouts to ensure network security• Built a pilot CMDB in collaboration with other summer interns• Managed enterprise mobile devices using JAMF, Cisco Jabber, and Verizon portals

• Write invoices, sell products, keep shelves appropriately stocked, provide general customer service

• Perform seasonal lawn & landscape work, snow removal for retired neighborhood residents• Grew business 400% through referrals and additional services

• General food preparation and customer service