Loganathan M Email & Phone Number

Bengaluru, Ka, In

Coimbatore, Tamil Nadu, India

• Increase liabilities size of relationship via balances in accounts of existing NRI customers and enhance customer profitability by capturing larger share of Wallet. Review inflows/outflows in mapped accounts and proactively tracking NRI visits to India. Rapidly build rapport with our customers to drive customer value• Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales Assess local market conditions and identify current/prospective sales opportunities. Develop forecasts, financial objectives, and business plans. Take actions to encourage timely debt payments.• Handling Operation related activities like Clearing Cheque/DD related activities & ensuring timely clearance. Improving customer service based on client feedback through the development of new procedures. Analyze client performance and recommendations on opportunities to be explored and enhance the relationship value.

Coimbatore, Tamil Nadu, India

• Evaluating clients to determine the current income, expenses, insurance coverage, financial objective, risk appetite and accordingly building financial plans and strategies. Ensure to Compliance with Bank’s Policies and regulatory requirements, in particular with regards to the KYC responsibilities and duties.• Periodical reviews of portfolio performance and advising clients of new developments in the market. Ensuring to strengthen the Asset Under Management and mobilizing funds from the competition in line with assigned project / team. Recognized for topping the chart on overall percentage of Net Promoters Score at Circle level.• Performing customer due diligence and CIP. Process wire transfer payments and administrative messages into the Money Transfer and Correspondent Bank Systems. Follow guidelines for processing Foreign Currency Payments. Manage Burgundy Relationship service managers and Priority RM’s

Chennai

• Educate customer on Voice of Customer survey. Engage customers on benefits of Rewards and complete enrolments. Ensure all client needs are met and effectively manage any client concerns, escalating as needed. Monitor, develop and maintain working knowledge of client accounts as well as new and existing products.• Preparing audit programs after detailed scrutiny of financial records and determining scope of work to be performed. Advocate relentlessly for the customer, both internal and external and reach out to internal teams to stop thread by raising specific tickets. Rapidly build rapport with our customers to drive customer value.

Chennai, Tamil Nadu, India

• Bank Guarantee & Bill Collections, Foreign Inward & Outward Remittance, Anti Money Laundering (AML) and Enhanced Due Diligence. Handling Customer Escalations and addressing the grievances. Secured No1 position in Region BSC out of 93 peer colleagues and one among top performers in assigned zone level.• Understand the customer’s business model and decision-making channels, build and maintain customer relationships with key decision-makers to understand business objectives and enable customer satisfaction. Analyse, create and maintain comprehensive reports & schedule meetings with clients at regular intervals.

Chennai

Purpose of the study was to increase the overall sales at T.Nagar daily store. Implement new layout, discounts and offers. Prepared the structured questionnaire to analyse the impact of promotions and competitor force. Placed paper advertisement for big day sales and pamphlets distributed. These resulted in 15% increases in total sales.

Agile Project Management, Information Technology Project Management, 84.50%

Master Of Business Administration (M.B.A.), Marketing & Finance

Bachelor Of Commerce (B.Com.)

Pgdca, A+

High School