Logan Badger Email & Phone Number

Senior iOS Advisor and Coaching Rotation- Evaluating technical calls and coaching advisors on new behaviors to implement- Taking consults from advisors for additional higher level technical assistance, for supervisor requests, or to escalate to Apple EngineeringBackfill IOS Team Manager- Fill in for Team Managers away on vacation, training, sick, etc- Manage a team of 15-20 technical advisors- Evaluate calls- Lead team meetings- Coach advisorsiOS Advisor- Provide technical support across all iOS devices (iPads, iPhones, and iPods)- Also support account security issues (Apple ID & iCloud accounts)

Troubleshooting technical issues across all product types and also moderating our various pages across social media platforms- Facebook (@BeatsSupport)- Twitter (@AppleSupport)- YouTube (@AppleSupport)- Instagram (@Apple)- Apple Support Community Forums

Nashville, Tennessee, United States

Worked cross functionally with internal world wide orgs to develop strategies for the future of Apple's digital presence across multiple platforms. Researched new ways to make our website more shoppable and to provide the best digital customer journey possible.

Provided electronic service to Knoxville and its surrounding cities.Skills: Data Management (Backups, Transfers, and Retrieval), Hardware Installation, Network Troubleshooting, Hardware Troubleshooting, Software Troubleshooting, Malware Removal (Viruses, Adware, Spyware)Worked with the Geek Squad Service CentersPromoted from Counter Operations position (Included Sales, Check In/Out, Answered phones and Minor Technician work)Performed New Computer setups which included:Recovery Disc CreationStartup OptimizationAntivirus/AntiSpyWare ConfigurationCustomization and Personalization of Computer

Sold electronics to the Greater Nashville Area (Rivergate / Hendersonville)Sold product in the following departments:Computers (Laptops, Desktops, Networking Products, Monitors, etc.)Car Audio (Decks, Subwoofers, Amps, Parts, GPS systems)Video Games & Movies (Xbox 360, PS3, Wii, NDS, PSP, etc.)Digital Cameras (DSLR and Point and Shoots)MP3 Players (Apple IPod, Microsoft Zune, SanDisk, etc.)During my time there I was

USA CARRIERS (Original company name when I was hired)Driver's Assistant and Dock WorkerLoaded Trucks for driverRode with driver and helped unload truck for different deliveriesMade deliveries to many areas around the South Eastern Region: