Logan Burrows Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Utilize Microsoft Deployment Toolkit to create and manage task sequences for installing and configuring Windows 7, Windows 10, and/or Windows 11 on Dell computers.• Utilize AANTS, the Duo Admin Portal, Globus, iManager, and the WiscMail Admin Portal to manage user accounts and network access.• Utilize the Microsoft 365 Apps Admin Center, Adobe Admin Console, ZENworks, SnipeIT, BeyondTrust, and Workspace One to create bundled installers and to manage Windows/macOS computers.• Utilize Platform X to manage Linux and Windows virtual machines.• Support Windows XP/7/10/11, OSX 10.9-10.13, macOS 10.14-10.15, Android, iOS, and iPadOS devices; peripherals these systems use, including, but not limited to docking stations, lab equipment, and printers; and the software the school’s users utilize, including, but not limited to Microsoft Office, Adobe Creative Cloud, Globus, Florence eBinder, PACS IntelliSpace, and various research data manipulation apps.• Offer front-line support for SMPH’s staff, physicians, nurses, researchers, and other faculty.• Manage SMPH’s network infrastructure using AANTS.• Managed incoming inventory for all of the Department of Medicine’s IT orders from March 2022 to November 2022

Madison, Wisconsin Area

• Utilize Active Directory, DHCP, and other RSAT tools to create user accounts and manage computers.• Offer front-line in-person and remote support for the School of Veterinary Medicine’s researchers, instructors, students, hospital workers, and the technology they use daily.• Manage the School of Veterinary Medicine’s network infrastructure using AANTS and by patching panels to switches in the network closets.• Create and manage internal/external documents detailing how to set up and use equipment/software.• Support Windows 7, Windows 10, Windows XP, OSX 10.9-10.13, macOS 10.14-10.15, Android, iOS, and iPadOS devices; peripherals these systems use, including, but not limited to docking stations, monitors, scanners, and printers; and the software the school’s users utilize, including, but not limited to Microsoft Office, Adobe Acrobat, GlobalProtect, eFilm, OrthoView, VetStar, VADDS, IntelliSpace, VirtualBox, Hyper-V, VNC, and Microsoft Remote Desktop.• Update the School of Veterinary Medicine’s website using WordPress.• Order/inventory technology and general office supplies using MDS.• Set up and offer support for the School of Veterinary Medicine’s audio/visual equipment.• Develop and maintain effective relationships with the school’s vendors.• Created and managed documentation used by Service Desk operations.

Madison, Wisconsin Area