Logan Cramer Email & Phone Number

Lakewood, Ca, Us

Los Angeles, Ca

Responsible for the upgrade and implementation of 11k+ wireless access points across two main campuses consisting of 250+ buildings. Design, create RF mapping, troubleshooting, and maintaining the USC Wireless infrastructure network. Provide technical and training assistance to other IT support teams.

Los Angeles, Ca

I support all Cellular Communications comprising our hosted Distributed Antenna Systems, both iDAS and oDAS, including individual macro carrier (AT&T, T-Mobile, Sprint, Vz Wireless) cellular sites for all USC locations along with the LA Coliseum. Provide Safety measures for all Cellular roof top and location sites. Installation and Maintenance of our Voice communications for all on-site and off-site USC locations. Travel to off-site locations as needed. Voice Systems: analog, digital,… Show more I support all Cellular Communications comprising our hosted Distributed Antenna Systems, both iDAS and oDAS, including individual macro carrier (AT&T, T-Mobile, Sprint, Vz Wireless) cellular sites for all USC locations along with the LA Coliseum. Provide Safety measures for all Cellular roof top and location sites. Installation and Maintenance of our Voice communications for all on-site and off-site USC locations. Travel to off-site locations as needed. Voice Systems: analog, digital, SIP, H.323, VoIP, ISDN, ACD, Avaya AES System manager / session manager / SIP, Voicemail, Spectrum, Pinnacle TMIS, Frontier 5ESS, and ISDN conversions.Vendor support of our Transport Voice systems; AT&T, FTR, Crown Castle, and Spectrum.Tier 2 call support for our Network Telecommunications Infrastructure / Unified Communications department. Show less

Los Angeles, Ca

Responsible for the management of 19 Field Service Engineers to support the voice, data, and wireless needs of the USC community. Coordinate and schedule all moves, adds, installs, disconnects, and prefields supporting the main University Park Campus, Orange County Campus, Sacramento Capital Center, Wash DC, Catalina Island, Gamble House, and other off site locations. Provide superior customer service to the USC community while meeting and achieving all company goals and initiatives… Show more Responsible for the management of 19 Field Service Engineers to support the voice, data, and wireless needs of the USC community. Coordinate and schedule all moves, adds, installs, disconnects, and prefields supporting the main University Park Campus, Orange County Campus, Sacramento Capital Center, Wash DC, Catalina Island, Gamble House, and other off site locations. Provide superior customer service to the USC community while meeting and achieving all company goals and initiatives. Responsible for the telecommunications wide network consisting of AT&T 5ESS switches, multiple Avaya switches, VoIP, ACD call center, voice mail platforms, 400+ emergency campus phones, security circuits, and providing service coverage 24 hours a day / seven days a week. Show less

Anaheim, Ca

Hired on from NorthPoint to work with AT&T Local Network Services to integrate the NorthPoint Communications DSL network. Equipment collocation and node sites located in the Southwest region at Verizon, AT&T, Qwest, Level3, Exodus, Sprint, SBC, Bell South, Nextlink, XO Communicaitons, Inflow, and One Wilshire.

Los Angeles, Ca & Amsterdam, The Netherlands

Responsible for the management of the day to day operations of eight metropolitan service areas (MSA) in the Southwest region located in CA, AZ, NV, CO, and NM. Manage two Leads and ten Field Engineers to build, augment, and maintain the NorthPoint network to the highest standards. Travel within my region to ensure all team members are trained, motivated and focused on goal attainment. Train team members in operations, technical knowledge, premier customer service, and specialized projects… Show more Responsible for the management of the day to day operations of eight metropolitan service areas (MSA) in the Southwest region located in CA, AZ, NV, CO, and NM. Manage two Leads and ten Field Engineers to build, augment, and maintain the NorthPoint network to the highest standards. Travel within my region to ensure all team members are trained, motivated and focused on goal attainment. Train team members in operations, technical knowledge, premier customer service, and specialized projects to meet and achieve our goals.I was the firlst Field Operations associate selected to move to Amsterdam, The Netherlands, to assist with the joint venture of NorthPoint and VersaTel Communications to build the first Pan European DSL network. Responsible to train local build crew members in The Netherlands and Germany to meet the high standards of the new company. Set new policies and procedures to effectively build and install collocations in three MSA’s and one Node in The Netherlands and two MSA’s and one Node in Germany; located in KPN and Deutsche Telekom. Document deliverables of SLA-service level agreements, SOW-scope of work, and implement training and installation standards manuals. Show less

Marina Del Rey, Ca

Supervise multiple projects, vendors, consultants, and services for eight companies within the parent company. Successfully cutover all telecommunications services and circuits from a campus environment in West LA to a single facility in Culver City. Manage, train, and assist on site telecom technicians to maintain the ACD call center, three PBX’s, voice mail, call accounting, Centrex, toll free, and billing systems.

Baldwin Park, Ca

Supervise load site system for second day air with a team of six loaders and sorters. Responsible for training efficient, precise, and safe loading skills.