Logan Crocker Email & Phone Number

Whitefish, Mt, Us

Whitefish, Montana, Us

Stowe, Vermont, Us

Spearheaded the development of front office training standards and successfully implemented a shift in housekeeping recruiting, eliminating 3-hour delayed guest check-ins at a prestigious 307-room luxury 4-season Forbes 4-star lodge with a private club, 2 golf courses, spa, and multiple F&B venues.• Gold-Standard Onboarding: Introduced property’s first front-desk onboarding and training and a 21-day certification process to align with Forbes-4 Star standards. Championed best practices introduced by Hyatt's new ownership, leading to tangible enhancements in service quality and a boost in employee morale, with the aim of replicating these successes across similar properties in the portfolio.• Executive Committee Collaboration: Ensured branded material reflected hotel’s 2018 rebrand and change of ownership to Hyatt as member of Executive Committee. Weighed in on rate pricing and night-minimum holds based on knowledge of local competition and industry standards.• Budget Oversight: Developed $1M budget and presented to owners for approval.• Revenue Generation: Exceeded revenues by $300K by leading team that exceeded room upsells 2X and grew valet and parking as well as traffic to offsite “speak-easy” entertainment venue.

The Woodlands, Texas, Us

Received the Gemstone Pro Award from President for supporting the organization’s diverse portfolio wherever necessary and in wide-ranging capacities. Served as Director of Rooms for 2 top properties, and as a member of a 4-person elite task force to support launches and properties in crisis. Director of Rooms - TOPNOTCH RESORT & SPA | Stowe, VT (Aug 2015–Feb 2017)Director of Rooms - THE ESSEX - VERMONT’S CULINARY RESORT & SPA | Essex Junction, VT (Oct 2014–Aug 2015)Taskforce Team - DOLLYWOOD’S DREAMMORE RESORT & BEACHWALK RESORT | Pigeon Forge, TN & Hallandale Beach, FL (Jun 2015–Aug 2016)• Topnotch: Implemented reservation software at this 68-room boutique hotel and spa that allowed for shared services between Topnotch and Essex. Improved guest experience by increasing preventive maintenance inspections and expanding children’s programming. Grew privately-owned luxury rental portfolio 30% by revamping contract structure to entice owners. Key member of Executive Committee. • Taskforce: Supported $55M Dollywood’s DreamMore resort opening as MOD with 97% occupancy for fist 90 day. Built ground up housekeeping department and returned after Topnotch busy season to establish front-of-office leadership team. Led Beachwalk’s housekeeping overhaul that turned around at-risk property leading to the acquisition of adjacent property. • The Essex: Led 60-member front desk and housekeeping team at this award-winning property featuring a 4-star spa hotel, golf course, 2 onsite restaurants, and a cooking academy. Recruited by Regional VP to accept a lateral role at Gemstone’s newly-acquired Topnotch hotel.

Established front-of-house SOPs spanning service, accounting and operations. Hired and trained staff to serve double duty in reservations and front desk to support peak 90-day busy season that accounted for 90% of total occupancy at this 12-acre, 154-room/6 townhome resort. • Double Duty: Oversaw night audits, late arrivals and issue resolution by wearing dual hats as evening Inn Keeper at sister property – the historic Acadia Inn. Also supervised 36-seat bistro staff and jumped in as the bartender, server and special event maître d’ when needed. • P&L Leadership: Oversaw front desk and reservation P&L and formulated annual packages and room type rates. http://www.barharbormainehotel.com/http://www.acadiainn.com/

Emergency Medicine, Emergency Medicine

Hospitality Management, Hotel, Motel, And Restaurant Management