- Adopted Agile management methodologies, significantly accelerating project completion rates by 100%.- Successfully established unattended workflows for two primary products, streamlining handoff processes among three teams and reducing the need for constant oversight.- Conducted a pivotal time study that redefined contract pricing, leading to an impressive increase in new contract profits by 50%.- Introduced and implemented an innovative employee orientation program, greatly enhancing onboarding efficiency.- Successfully managed the transition to three sophisticated software platforms, improving internal efficiency, expanding product offerings, and bolstering client service reliability.- Spearheaded the adoption of automated reporting for unattended workflows, providing real-time insights into task progress and system health.- Devised and executed a robust support library system that notably decreased direct client interactions, saving several hours each week.- Innovated by sourcing and implementing an all-in-one client portal for CRM, email marketing, landing pages, and monetization, thus creating a unified customer experience.

Operations Manager - Social Advisors (May 2023 - Present)Daytona Beach, Florida, United States- Adopted Agile management methodologies, significantly accelerating project completion rates by 100%.- Successfully established unattended workflows for two primary products, streamlining handoff processes among three teams and reducing the need for constant oversight.- Conducted a pivotal time study that redefined contract pricing, leading to an impressive increase in new contract profits by 50%.- Introduced and implemented an innovative employee orientation program, greatly enhancing onboarding efficiency.- Successfully managed the transition to three sophisticated software platforms, improving internal efficiency, expanding product offerings, and bolstering client service reliability.- Spearheaded the adoption of automated reporting for unattended workflows, providing real-time insights into task progress and system health.- Devised and executed a robust support library system that notably decreased direct client interactions, saving several hours each week.- Innovated by sourcing and implementing an all-in-one client portal for CRM, email marketing, landing pages, and monetization, thus creating a unified customer experience.

As District Executive at Coastal Georgia Council, my key responsibilities included:• Fundraising: Generated $120k in revenue and assisted in planning a $200k annual popcorn campaign• Event Planning: Executed 6 large-scale events for 7,000+ participants and collaborated on council-level activities• Volunteer Management: Supervised 200+ adult volunteers, provided leadership and support, and administered programs for 400 youth participants• Community Engagement: Partnered with regional businesses and politicians, and conducted a five-county recruitment campaign• District Support: Managed district business, including meetings, committees, and events, and extended support to neighboring districts• Cross-functional Collaboration: Worked closely with internal teams and external stakeholders to ensure seamless execution of events• Budget Management: Developed budgets for events and programs, monitored expenses, and provided financial reports• Training & Development: Conducted regular training for volunteers, addressing knowledge gaps and improving performance• Program Evaluation: Assessed program effectiveness, gathered feedback, and implemented continuous improvement measures• Marketing & Communication: Developed marketing strategies, managed social media, and maintained online presence• Risk Management & Compliance: Ensured adherence to policies and regulations, and maintained a safe environment for participants• Performance Monitoring: Tracked progress, prepared progress reports, and showcased achievements and areas for improvement• Networking & Relationship Building: Fostered relationships with key stakeholders and sought collaboration opportunities• Crisis Management & Problem-Solving: Addressed conflicts, demonstrated adaptability, and prioritized organizational interests

- Led strategic planning for a new 5200 seat soccer-specific stadium, encompassing layout, ticket pricing, promotion campaign, marketing, and community outreach.- Engaged in strategic planning and execution for Tormenta FC's revenue generation, handling branding, ticket pricing, marketing, and sales campaign timelines.- Successfully negotiated full-trade housing contracts for 2019 season players, resulting in $200k in savings.- Spearheaded the implementation of the Tickets.com sales system as the club transitioned to professional play.- Championed the deployment of Fan360 and Fevo platforms, introducing a club-specific app and improving sales flow.- Utilized the FEVO platform to achieve a 125% increase in single-game sales over two years.- Orchestrated themed group outings, resulting in a 200% attendance boost for specific games.

- Provided memorable outdoor adventure experiences for students and community members, such as facilitating High and Low Ropes Challenge Courses.- Managed the Southern Rick Climbing Gym and organized specific outdoor skill clinics.- Planned and executed outdoor recreation trips with an emphasis on public speaking, group development, and emergency management.- Played a pivotal role in fostering personal growth in a safe, challenging outdoor setting.