Primary Duties- Oversea day-to-day business operations including sales, marketing, customer service, database management, products catalogue management and e-commerce platform management- Development of strategic vendor and distribution partnerships- Development and implementation of vendor partner programs aimed at disrupting the traditional online re-seller business model in preparation for future market trends- Responsible for vendor and distribution engagements-… Show more Primary Duties- Oversea day-to-day business operations including sales, marketing, customer service, database management, products catalogue management and e-commerce platform management- Development of strategic vendor and distribution partnerships- Development and implementation of vendor partner programs aimed at disrupting the traditional online re-seller business model in preparation for future market trends- Responsible for vendor and distribution engagements- Responsible for project managementPrimary Projects- Conceptualise, develop and implement a new web/graphic design business venture to generate additional revenue streams and customer engagement in synergy with existing business goals- Generation of processes and procedures for existing internal tasks- Enhance internal and external communication capabilities through CRM and software applications. Show less

Managing two web stores selling QNAP and Synology.I am taking on a new challenge moving from Account Management to Sales and Product Management. I look forward to taking ownership of the purchasing, inventory management, and sales life-cycles.

- Responsible for the management of a growth focused portfolio of over 200 SMB accounts with an annual portfolio budget of $8 million.- I focus on prospecting and building new B2B relationships from first contact as well as strengthening existing B2B relationships through provision of professional customer service and solution oriented sales strategies.- Regularly manage transactions over $100k- Build and strengthen reseller to vendor relationships and communication - increasing… Show more - Responsible for the management of a growth focused portfolio of over 200 SMB accounts with an annual portfolio budget of $8 million.- I focus on prospecting and building new B2B relationships from first contact as well as strengthening existing B2B relationships through provision of professional customer service and solution oriented sales strategies.- Regularly manage transactions over $100k- Build and strengthen reseller to vendor relationships and communication - increasing opportunity growth and improving sale closure rates when competing for new and existing opportunities.- Utilize internal specialist resource teams to assist in maturing B2B relationships and facilitate larger opportunity transactions.- Work with key internal stakeholders on improving current processes and procedures to promote the current business focus points of growth and reach within my portfolio. Show less

- Develop, implement and manage customer service/technical support solutions for new and existing clients.- Responsible for managing key accounts, client services and client liaison. Portfolio of 7 key accounts- Responsible for provision of high level customer experience services to multiple clients across multiple software programs and platforms. - Level 3 support encompassing dispute resolution, complaint handling, escalated support cases.- Client Service Management… Show more - Develop, implement and manage customer service/technical support solutions for new and existing clients.- Responsible for managing key accounts, client services and client liaison. Portfolio of 7 key accounts- Responsible for provision of high level customer experience services to multiple clients across multiple software programs and platforms. - Level 3 support encompassing dispute resolution, complaint handling, escalated support cases.- Client Service Management including training implementation, documentation, staff management, coaching and development. Show less

- Maintenance and improvement of call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.- Day-to-day running of the call centre including supporting staff, managing queue’s, resolving level 3 enquiries, complaints and handling disputes.- Complete call centre human resource… Show more - Maintenance and improvement of call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.- Day-to-day running of the call centre including supporting staff, managing queue’s, resolving level 3 enquiries, complaints and handling disputes.- Complete call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Show less