· Expanded subject matter expertise in conducting periodic and onboarding Know Your Customer (KYC) reviews on wholesale banking clients, gaining experience assessing the risk of privately held entities, publicly listed entities, funds, and trusts· Developed a detailed understanding of internal KYC policy surrounding high risk products, including syndicated lending, real estate finance, trade finance services, and payments and cash management accounts, as well as internal and international regulatory policy, including various European, Latin American, and Asian office due diligence requirements · Regularly liaised with various client contacts, including the bank’s front office, relationship managers, quality analysts, and compliance departments to complete all cases in an efficient manner with the least amount of inconvenience to bank customers· Consistently met or exceeded rigorous client deadlines, completing over 20% of the 6-person team’s total population and maintaining a 91% local client quality score and a 98% global client quality score· Pioneered and executed a waterfall-style 5-week internal training program for new team members to learn and conduct the KYC review process while ensuring the quickest turnaround time for client production needs

· Planned and implemented the offshoring of multiple different iterations of complex financial crimes compliance processes through the virtual and in-person training of offshore resources in Bangalore, India· Traveled to Bangalore for 4 weeks to implement an innovative training program for a 9-resource offshore team involving Enhanced Due Diligence processes to ensure the highest quality deliverables and meet client financial constraints· Created staggered internal virtual training programs, standard operating procedures (SOPs), and quality assurance (QA) procedures for Adverse Media and Politically Exposed Person screening processes followed by offshoring to 9 resources in Bangalore resulting in above 98% internal accuracy for the team· Held regular quality calibration calls and additional training working sessions with offshore production and onshore quality assurance teams to communicate updated client guidance and troubleshoot gaps in knowledge· Revitalized the QA process for multiple client workstreams, troubleshooting the use of a new, center-wide QA toolkit to increase efficiencies in QA support by raising the minimum quality sampling requirement from 1% to 25%· Pioneered an innovative internal training program for new hire analysts and offshore resources on OFAC Sanctions Screening which ensured above 98% internal accuracy for all 32 analysts trained while training lead· Collaborated with senior analysts and managers in the creation of internal SOPs and training documents for OFAC Sanctions screening and Politically Exposed Persons screening to be offshored to 18 resources in Bangalore, India

The first responsibility of every RA/RCA is to get to know each student on his/her floor/section/house, and as much as possible, in the entire residence area. The RA/RCA should work to enhance and maintain a sense of shared community on his/her floor/section/house throughout the year by offering programs, social activities, and other opportunities for residents to interact with one another. Initiate student-oriented programs that consider both residents' needs and interests. Actively develop, implement, support and participate in residence hall programs. Encourage resident participation in campus academic and social functions.Encourage and support student leadership and resident-initiated programs. Support, encourage and assist in the development of a strong and functional Area Government/Council (AG/AC) and the housing campus-wide Inter-Residence Hall Association (IRHA). The RA/RCA is expected to have an understanding of all Department of Housing and Residence Education and university policies and regulations pertaining to personal conduct, as well as being familiar with university conduct procedures. Explain to residents the rationale of Department of Housing and Residence Education and university policies and regulations. Assist in conflict resolution among residents. Assist the individual student in conducting him/herself in a mature and disciplined manner. Confidentially report and discuss violations of Department of Housing and Residence Education and university rules and regulations by residents with the GHD/RD/AC/ADH. Assume weekday, weekend, vacation and special duty (including on-call duty) as scheduled by the GHD, RD, AC or ADH. Request maintenance and custodial services for his/her floor/section/house. Know and perform emergency procedures within assigned area and notify prroper individuals concerning emergencies. Assist in the operation of the area desk, sharing overload periods at the direction of the GHD,RD, AC or ADH.

Completed research paper on regional analyses of the Brexit Referendum which will be officially published on the IRE’s website. Researched, created, and formatted dossiers to inform the Secretary-General on the topics of Green Cities Mobility / Green Cities in Europe, Intermodal Transport, Future of Logistic and Interoperability in Europe, and Resource Water and Water Management in the EU for the purpose of future projects and funding inquiries. Helped in day-to-day tasks such as filling and stamping envelopes for monthly newsletters, office upkeep, translation proofreading, and note-taking.

Worked with children ages 2-5. Facilitated educational learning and play; oversaw recess, nap, and activity time; hygienically served snacks and meals; completed FERPA, Early Literacy for Children Age Birth to Three (ELC), and Basic Guidance and Discipline (BGD) training per Florida Department of Children and Families standards.