Logan Hanschen

Logan Hanschen Email and Phone Number

Technical Support Professional @ KellyConnect | Apple Support Program
Kansas City, Missouri, United States
Logan Hanschen's Location
Greater Jefferson City Area, United States
Logan Hanschen's Contact Details

Logan Hanschen personal email

n/a
About Logan Hanschen

Dedicated, solution-focused Customer Service and Leadership Professional highly regarded for 14 years of experience providing leadership, customer support, issue resolution, and agent education to enhance service levels and ensure call center and business operational success. Motivational leader, adept at assembling and developing top-performing teams and coaching and training employees to perform above and beyond expectations. Keen analyst and strategic thinker who leverages excellent communication and interpersonal skills to pinpoint strengths and weaknesses and work with stakeholders to devise creative solutions. Detail-oriented professional with the ability to effectively handle challenges or inquiries while working within policy, procedures, and standard processes. Charismatic team player, building strong relationships within organizations and with customers, balancing business demands and providing excellent customer service.

Logan Hanschen's Current Company Details
KellyConnect | Apple Support Program

Kellyconnect | Apple Support Program

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Technical Support Professional
Kansas City, Missouri, United States
Logan Hanschen Work Experience Details
  • Kellyconnect | Apple Support Program
    Technical Support Professional
    Kellyconnect | Apple Support Program
    Kansas City, Missouri, United States
  • Apple
    Technical Support Team Lead
    Apple Oct 2022 - Present
    Jefferson City, Missouri, United States
    View
  • Spectrum
    Customer Service Supervisor
    Spectrum Aug 2022 - Oct 2022
    Kansas City, Missouri, United States
    • Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork• Actively and consistently support all efforts to simplify and enhance the customer and employee experience• Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills• Monitor individual and team performance to ensure performance and quality standards are met or exceeded• Assist team with escalated customer issues• Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching• Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives• Develop staff to be more effective in their roles by providing on-going coaching and on-the-job trainingHandle personnel issues including performance reviews, counseling and progressive disciplinary actions as needed• Ensure Kronos payroll system is properly accounted for and accurately updated for team• Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development
    View
  • Assurant
    Customer Service Team Lead
    Assurant Nov 2021 - Aug 2022
    Kansas City, Missouri, United States
    View
  • Asurion
    In-Store Supervisor (At&T)
    Asurion Mar 2020 - Oct 2021
    Independence, Missouri
    View
  • Asurion
    In-Store Technical Expert
    Asurion Sep 2019 - Feb 2020
    Fayetteville, Arkansas
    View
  • Superior Automotive
    Customer Service Representative Team Lead
    Superior Automotive Feb 2018 - Nov 2018
    Fayetteville, Arkansas Area
    View
  • Aloha Tans Llc
    Assistant Manager
    Aloha Tans Llc Feb 2016 - Sep 2017
    Jefferson City, Mo
    View
  • Wyndham Vacation Ownership
    Counselor Resource Specialist
    Wyndham Vacation Ownership May 2013 - Feb 2016
    Springfield, Missouri Area
    View

Logan Hanschen Education Details

Frequently Asked Questions about Logan Hanschen

What company does Logan Hanschen work for?

Logan Hanschen works for Kellyconnect | Apple Support Program

What is Logan Hanschen's role at the current company?

Logan Hanschen's current role is Technical Support Professional.

What is Logan Hanschen's email address?

Logan Hanschen's email address is lo****@****ion.com

What schools did Logan Hanschen attend?

Logan Hanschen attended Columbia College.

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