Logan Irons, Ccm Email and Phone Number
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Outspoken hospitality software professional with a rare perspective on the private club space, both from an operations and software solution vantage. Frequently recognized for illuminating hidden efficiency and revenue opportunities while facilitating warm, dynamic and unforgettable member and guest experiences through industry leading software solutions 💫
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Director Of Client ServicesCobalt SoftwareNashville, Tn, Us
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Product Manager, Jonas EncoreJonas Club Software Mar 2023 - Dec 2023Markham, Ontario, CaLead the product development and management of the Jonas Encore product line, among the most widely deployed private club management software solutions in the world, from ideation to launch and beyond►Conducted market research and analysis to identify customer needs and opportunities for product innovation and improvement►Collaborated with cross-functional teams, including development, design, sales, and customer success, to define product roadmaps, prioritize features, and ensure timely delivery►Defined and tracked key performance indicators (KPIs) for the Jonas Encore product line, and use data-driven insights to inform product decisions►Developed and maintained a deep understanding of the private club industry and competitive landscape, and leverage this knowledge to inform product strategy►Conducted regular customer feedback sessions and usability testing to ensure our products meet customer needs and expectations►Collaborated with the marketing team to develop product messaging, positioning, and go-to-market strategies►Assisted with the transition of my position upon my departure -
Implementation SpecialistJonas Club Software Sep 2021 - Mar 2023Markham, Ontario, CaSuccessfully managed the firms relationship with the largest product (Jonas Encore) client (20 clubs with a growth rate of 1 new club every month)►Managing product implementation for new portfolio acquisitions from start to finish►Designing, costing and executing custom projects and rollouts for client►Providing VIP support for over 2,000 users of the product, from front line employees to C-suite executives►Consulting with Jonas management on strategy and client relationship management►Successfully transitioned a new team member into the role upon my promotion
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Director Of Member ServicesBeach Point Club Apr 2013 - Sep 2021A consecutive, six-time, top-ten, Platinum Clubs of America recipient club, now a Platinum Club of the WorldRanked on the Forbes "50 Most Exclusive Yacht Clubs in the World" listOver 650 member families, over $10MM in annual revenue► Successfully resolved an average of 1,200 member service requests per month through management of the member services team► Facilitated administrative and logistical support for all departments including Accounting, Marina, Day Camp, Fitness, Pool/Waterfront, Maintenance, Laundry, Front Office, Tennis and Food/Beverage► Directed the implementation, use and management of the Club’s ERP system (Jonas Encore), including employee-facing and member-facing modules and interfaces (accounting, employee management, vendor management, activity tracking, membership management, reservations, online ordering, POS)► Implemented and administrated a campus-wide data and voice network consisting of over 100 managed infrastructure devices supporting over 2,000 clients as well as 25 employee-facing workstations, 20 acres of wireless internet coverage, 20 restaurant and retail POS stations and multiple servers► Directed implementation and management of website, email marketing, mobile apps, social media and property wide digital signage systems►Sucessfully transitioned a new team member into the role upon my departure -
Clubhouse ManagerBeach Point Club Jan 2010 - Apr 2013►Served as manager of security, laundry, water-front restaurant and housekeeping►Successfully managed on-site employee housing operation►Managed peak season receiving program for all food and supplies►Assisted in execution of high-end, high-volume dining events►Served as manager on duty for entire property►Facilitated AV/Tech for club events►Successfully transitioned a new team member into the role upon my promotion
Logan Irons, Ccm Skills
Logan Irons, Ccm Education Details
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University Of Wisconsin-StoutRestaurant & Tourism Management
Frequently Asked Questions about Logan Irons, Ccm
What company does Logan Irons, Ccm work for?
Logan Irons, Ccm works for Cobalt Software
What is Logan Irons, Ccm's role at the current company?
Logan Irons, Ccm's current role is Director of Client Services.
What is Logan Irons, Ccm's email address?
Logan Irons, Ccm's email address is lo****@****lub.org
What is Logan Irons, Ccm's direct phone number?
Logan Irons, Ccm's direct phone number is +191469*****
What schools did Logan Irons, Ccm attend?
Logan Irons, Ccm attended University Of Wisconsin-Stout.
What skills is Logan Irons, Ccm known for?
Logan Irons, Ccm has skills like Hospitality, Customer Service, Event Management, Hospitality Management, Food And Beverage, Management, Emergency Services, Hospitality Industry, Social Media Marketing, Front Office, Restaurants, Catering.
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