Service Representative
CurrentDeliver real-time subject matter/technical assistance for licensed insurance agents. Specialization in personal property and casualty insurance. -Assist licensed insurance agents in subject matter and contract language interpretation.-Enforce and differentiate state insurance/underwriting regulations for 48 states.-Provide technical guidance during software outages.-Execute research, testing, and data management for the Continuous Improvement committee.-Collaborate with multiple teams to create updated training materials for new employees.-Demonstrated flexibility and growth mindset during Covid-19 pandemic and during numerous natural disasters.