Logan Judah Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Helped 80+ clients purchase their dream home, investment, or second home during a rising interest rate environment. Provided guidance and support for many first-time homebuyers. Collaborated with real estate agents to deliver winning strategies to get client offers accepted.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Westlake Village, Ca

Took the initiative to propose in-depth client satisfaction surveys to drive client loyalty, customer satisfaction, brand reputation, and troubleshoot areas of under performance. Developed wording and best practices; presented project updates to upper level leadership. Collaborated with the Business Intelligence Team to resolve technical issues. Expertly multi-tasked and delegated responsibilities to the western division operations team; requested to temporarily supervise the central division team until a replacement is found. -Led a team of specialists for unique, mission-critical projects such as an initiative to reduce invalid loan conditions and improve purchasing turn time. -Earned a reputation as the “Go To” leader who gets the job done and takes on any challenge. -Immediately upon hire, provided key support to the sales team in client outreach and process improvement. -Identified critical knowledge gaps; delivered training sessions for account reps to improve communication, relationship development, and ensure top notch client satisfaction. -Re-engineered the metric-driven scorecard using limited available reporting while also upskilling team to outperform previous quarterly results — motivated a philosophy of continuous improvement.

Administered operational functions and documentation of loan origination (application quality, fee collection, compliance, performance) for a team of 220+ loan officers and support staff. Authored SOPs. Presented best practices and updated processes/procedures 2x year to all staff.Ranked as spearheaded division with the highest ranking in customer satisfaction (consumer lending).Collaborated with fulfillment leadership to drive sales and operational KPIs. Compiled analytics from centralized share points and authored clear, concise, and user-friendly reports for upper level leadership. Integrated metric driven change initiatives to increase national sales quality; delivered key reports daily to sales staff. Identified areas of weakness and collaborated with national executives on implementing training to address performance gaps — slashed funding time significantly.

Moorpark, California

Tasked with building PennyMac’s target risk department from concept to launch; developed formal training and authored the policy book for the department. Leveraged high level valuation and financial assessment understanding to create recovery plans for all business units; including internal control records and information. Collaborated with vendors and performed comprehensive system review for compliance with investor and insurer guidelines, as well as state/federal regulations. Led a team of 12 in two locations; identified and trained auditors on loan review.Analyzed feedback reports and identified trends to incorporate opportunities to mitigate risk.Led continuous process improvement resulting in an increased number of reviewed loans per auditor, while also reducing the number of defects.

Westlake Village, Ca

Led team of high performing Senior Underwriters tasked with audit and review on investor issues, incorporated accurate financial control capabilities, and ensured proper corrective actions were addressed. Improved audit procedures and monitored existing production and lead pipelines and ensured fast-paced workflow.Successfully maintained analysts’ claims to mortgage insurance companies for accuracy and completeness.Created training programs for analysts on writing techniques and policy/procedure guideline navigation.Ensured teams met or exceeded daily review targets.

Woodland Hills, Ca

Managed a team of 12 (loan processors, underwriters, closers, support specialist). Trained team members on underwriting guidelines, performance enhancements, and goal setting. Monitored quality, ensured compliance, spearheaded production, and delivered training reports on a daily basis. Coached associate team members on trends and findings of audit reviews to improve performance delivery.Processed FHA and Conventional loans, specialized in investor-specific programs like Making Home Affordable

Woodland Hills, Ca

Master Of Business Administration - Mba, Leadership And Managing Organizational Change

Bachelors, Business-Real Estate And Finance