o Work with ServiceNow ticketing system.o Work with Remedy ticketing system.o Create tickets and route end-user's to the appropriate support group.o Create user profiles for new employees in the Remedy system.o Provide IT phone support when applicable.o Train employees.o Windows 10 compliance testing.

o Work with Remedy ticketing system.o Create tickets and route end-user's to the appropriate support group.o Create user profiles for new employees in the Remedy system.o Provide IT phone support when applicable.o Windows 10 compliance testing.

o Work with SharePoint Designer to create and add content to existing websites.o Work with Remedy ticketing system.o Create tickets and route end-user's to the appropriate support group.o Create user profiles for new employees in the Remedy system.o Provide IT phone support when applicable.o Create maps of all State facilities in Google Earth Pro.

o Service HP and Dell equipment in the central Illinois area.o Re-image PCs for JP Morgan Chase Bank.o Perform site audits in preparation for hardware/network replacement at Merrill Lynch.o Replace motherboards on HP laptops.o Perform maintenance and repair on laser printers.

SERVICESo Computer support including: hardware upgrades, software upgrades, internet security configuration, data recovery, complete system builds, server refreshes, disk imaging, basic network configuration and aesthetic structural and electronic modification of computer cases and computer case lighting. o Completed contracts for: Advantage Technical Resourcing – Morgan Stanley Smith Barney projects. Barbeau Enterprises Inc. – JP Morgan Chase Bank projects.Corestaff – Wells Fargo projects. Global Resources – JP Morgan Chase Bank projects. Go2ITGroup – Best Buy projects, Kohls projects, Limited Too projects, Merrill Lynch projects, AT&T projects, Sysco Foods projects, Hilton projects, Hampton Inn projects, Embassy Suites projects and Springfield Clinic projects. Levi, Ray & Shoup Inc. – Archer, Daniels, Midland project, Sate of Illinois - CMS project. Native Staffing – FAA projects and Pactiv projects. Novanis – Four Seasons Hotel project and Illinois Secretary of State project. Peak Systems – Burlington Coat Factory projects, JP Morgan Chase Bank projects, Merrill Lynch projects, Wet Seal projects, Western-Southern Life projects, Morgan Stanley Smith Barney projects and Securitas projects. TAC Worldwide – Country Wide Insurance projects, US Post Office projects.o Worked as temp through Express Personnel Services; Computer Tech for Horace Mann Insurance, Graphic Artist/Computer Tech for Family Video.o Digital video editing/DVD authoring.

o AIG network upgrade project.

o Replace HDD in back office PC for Outback Steak House.

o Wells Fargo projectso Migrate end-user's PCs from Windows XP to Windows 7 for Wells Fargo.o Restore connectivity to end-user's cubicals by reconnecting voice and data lines inside the IDF.o Back fill the senior technician by supporting Windows 7 and Office 2010.o Image computers in the lab with Windows 7.o Move end-users physically in the building and decode their Avaya phone and code in the phone at their new location.o Work with Remedy ticketing system.o Consult internal staff and take "shoulder taps" from end-users when appropriate.

o Complete site surveys for Morgan Stanley Smith Barney.o Install dual monitors on 9 workstations for Morgan Stanley Smith Barney.o Installed a new FAX/Printer at the US post office in Springfield, Illinois.o Installed and networked a HP color printer for Country Wide Insurance in Springfield, Illinoiso Installed New HP MFP printers at Country Wide in central Illinois.

o International remote technical support for: Mexico, Jamaica, France, Canada, Barbados, Ghana, Puerto Rico, Poland, Netherlands & Brazil for ADM.o Used the Infra ticketing system and E-mail to track end-user issues for ADM.o Setup and configured iPhones and iPads for corporate end-users for ADM.o Installed, uninstalled and supported Microsoft Office 2010 products for ADM.o Physically installed PCs in training rooms and at end-user’s desks for ADM.o Trained interns for ADM.o Supported IT staff and deployed PCs at Illinois Central Management Services.o Imaged and deployed PCs for CMS and IRS in Illinois.

o Best Buy - Installed a wireless NIC and added RAM to 4 POS.o Kohl’s – Seasonal POS install.o Limited Too – Cleaned out dust and installed memory at a POS.o Merrill Lynch – Assisted installing HP ProLiant servers and UPS in Springfield, IL.o AT&T - Deployed and supported 650 HP desktops for AT&T’s lease roll project.o Sysco Foods – switch replacement in Lincoln, IL.o Replaced all workstations, servers and switches for Hilton, Hampton Inn and Embassy Suites in all central Illinois locations.o Springfield Clinic – added an IBM SYSTEM 3650 Storage unit.

o Install POD & UPS units for JP Morgan Chase.o Install NIC into UPS unit.

o Wells Fargo projects, augmentation of the IT staff when necessary.o Workstation deployments of 700 userso Cisco VOIP phone moves and deployments

Replaced mother boards on several laptops (both HP and Dell) in the field; replaced LCDdisplay in several laptops in the field; rebuilt several desktop computers after Spring ’09 lightning storms (i.e. replaced the PSU, CPU, mother board and RAM) in the field; serviced and rebuilt Lexmark LaserJet printers in the field; basic network troubleshooting; replaced HDDs and re-imaged several computers using Zen Disk and over the phone resolution of service tickets – Closed 280 tickets from: 02/01/2009 – 07/15/2009; total miles driven: 25030.o Four Seasons Hotel Project – Network Engineer AssistantMounted routers, switches, UPS and wireless access points; ran patch cable from switch to patch panel; performed line tracing using a Fluke Networks Microscanner2 (MS2-100).o Secretary of State Project – Lead Ghosting Tech/Install TechReceived shipments of HP desktop computers and re-imaged them using Symantec Ghost; installed computers; backed up personal end-user information from a server; installed hardware into the new systems; re-imaged 2600 systems at a rate of 200-235 a day; troubleshot hardware issues on new HP systems that did not work out of the box (i.e. re-seated RAM, reconnected HDD, reconnected PSU and remounted CD drives.); pulled old floppy drives from legacy Dells and installed them into the new HP systems per request of the client; provided end-user support concerning software configuration during the installation phase.

o Carried out photographic assignments for publication purposeso Planned and prepared darkroomo Maintained darkroom equipment and chemical inventorieso Developed film and made prints at the State Fairo Promoted to photo-editor in 1995o Supervised two photographers 1995–1998o Met stringent production and distribution deadlines.