I am a highly experienced IT professional with over 8 years of experience at the State of Illinois and a plethora of other positions under my belt. My expertise includes working with both ServiceNow and Remedy ticketing systems, creating user profiles for new employees, providing IT phone support, and even training employees.But it's not all work and no play for me. I've also had the opportunity to get my hands dirty with some hardware, including servicing HP and Dell equipment, re-imaging PCs for The Illinois Secretary of State, and even performed maintenance and repairs on laser printers and laptops.But let's be real, the real highlight of my experience is the fact that I've worked on projects for some of the biggest names in the game, including JP Morgan, Merrill Lynch, Chase Bank, Wells Fargo, Four Seasons, Hilton and even the US Post Office.And if that wasn't impressive enough, I've also dabbled in digital video editing and DVD authoring. So, not only can I fix your computer, but I can also make a pretty sweet highlight reel of your company's team building retreat.But let's not get too ahead of ourselves, let's focus on the task at hand: solving all of your company's IT problems with my extensive knowledge and experience. Hire me and watch your company's IT issues disappear faster than a "Reply All" email chain.
Listed skills include Software Installation, Technical Support, Hardware, Windows 7, and 45 others.