Logan Margulis Email & Phone Number

Chicago, IL, US

New York, NY, US

- Lead global solutions consulting team delivering enterprise CX solutions resulting in significant opportunities- Architect AI-powered customer experience transformations for Fortune 500 clients- Developed and implemented technical training programs improving team efficiency- Spearheaded adoption of new Generative AI capabilities across enterprise accounts

New York, NY, US

• Lead a team of Solutions Consultants while recruiting new team members to account for growth
• Function as primary contact for the Director(s) of Sales that work within the designated region
• Facilitate SC resource allocation across the region and assist in providing SC resource support for other regions as well
• Train and support the SC team in delivering value propositions, product demonstrations and RFPs
• Proactively engage in strategic development of the SC organization by initiating and leading projects to further team development, organizational structure, product offering, and technical training

New York, NY, US

• Cultivate positive relationships with clients by efficiently assessing their customer experience challenges and delivering competitive solutions that fuel business growth and revenue.
• Spearhead internal teams in analyzing current state customer interaction points and driving decision-making focused on enhancing the customer experience.
• Conduct client workshops on customer journey transformation and technology strategy; leverage an array of interpersonal strengths, including team leadership and collaboration.

New York, NY, US

• Furthered opportunity progression and revenue closure by proving business value in functional and technical capabilities for multiple $5M+ opportunities.
• Defined methodologies, led process discovery, and supported change enablement engagement to identify future-state automated work opportunities and business case development; achieved operational efficiencies, capacity.
• Aligned prospective and existing requirements with enterprise architecture and consultative selling best practices to guide prospects’ functional, technical, and economic strategies and solutions.
• Functioned as the engagement manager on 10-member cross-functional teams, coordinating with 40+ client stakeholders to drive the adoption of regulatory use cases in banking and financial services.

New York, NY, US

• Compiled requirements and developed rigorous AI strategies to solve customers’ intelligent automation needs, utilizing PowerPoint, JIRA, and other tools and mechanisms.
• Demonstrated software capabilities and facilitated workshops to educate and consult customers on WorkFusion as part of their future-focused technology roadmap.
• Directed successful engagements that exceeded requirements, re-engineered existing workflows that improved efficiency, and addressed the unmet and/or unstated needs of customers.

Dublin 2, IE

• Leveraged core technical skills (e.g. Agile, DevOps, Cloud) to transform a large IT organization with 10K+ employers; designed and deployed all operating models, strategies, and mobilization plans.
• Oversaw the selection, blueprint, and design of future-state architecture through the divestiture of a federal government business; accounted for business objectives, merger dependencies, and federal regulations.
• Partnered with senior leadership in coordinating the project management workstream of a $500M acquisition, with attention to all prominent risks, issues, and project initiatives.

Dublin 2, IE

• Led the fallout and automation workstream, including analyzing manual processes and identifying automation opportunities; created efficient workflows that resulted in $20M+ in savings.
• Advised a client throughout the analysis of a 1.5K-application portfolio of the Residential and Commercial IT function; provided future-state recommendations regarding optimization, rationalization, and cloud.
• Collaborated with C-Level IT Leadership on strategic cost reduction initiatives, utilizing business consulting and change management best practices.
• Prescribed the correct portfolio investment strategy while maintaining complete ownership overall projects.

Dublin 2, IE

• Operated within an M&A scenario to assist customer architects in identifying potential gaps; recommended strategies for effective day-one operations, leveraging IT and consulting skills.
• Facilitated technology and business alignment in application modernization efforts, reducing technical debt and streamlining value chain mapping.