Logan Mattox Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

• Collaborated across leadership tiers, partnering with the College2Career team via cross-functional team meetings, emails, and Slack chats, to identify underused internal and externaldevelopment resources available to.
• Produced a handbook and video series covering 7+ topics using iMovie and iWork.
• Established guidelines for video content, coached team of 12 advisors to adhere to them.
• Implemented content in team huddles and internal Apple webpages, impacting 225+ advisors.
• Increased employee engagement and understanding of career development resources.
• Enabled team to develop professional skills in content creation, delivery, and collaboration.

• Achieved AppleCare Excellence Award (ACEA) in FY23, an honor awarded to employees inthe top 3% of performance metrics (KPIs) biannually.
• Exceeds Expectations in all Annual Performance Review categories in FY22, and FY23.
• Provided analytical hardware and software support for the AppleOS consumer ecosystem,through in-depth troubleshooting, advanced problem solving, knowledge base research, andeffective communication, resulting in 13%.
• White-glove service, including detailed email follow-ups, to solidify the Apple experience,exceeding the staff average with 96% customer satisfaction.
• Prioritized dynamic business needs through multitasking, outstanding time management,taking on additional hours, offering valuable feedback for enhancements/bug fixes, generating98% quality standard adherence, and 44%.

Identified opportunities to educate on underused career development resources available to Apple College org employees. Created a PDF document for each detailing what they are and how to use them. The document has been provided to management and made available to all current College org employees, and future ones when they are onboarded.

• Provided at-home advisors with the opportunity to connect via Webex with peers during theworkday without sacrificing Apple productive time.
• Identified and addressed solutions for employee satisfaction and retention.
• Launched a Pilot program to gather feedback from stakeholders and make changes.
• Developed materials in iWork, supporting the training of 10+ advisors and team managers.
• Presented impact of Socials in multiple meetings with senior leadership and stakeholders.
• Managed and tracked all project milestones throughout all phases, impacting 100+ advisors,resulting in 100% satisfaction of those who participated in Socials.

• Executed property maintenance, including but not limited to maintaining and grooming lawns, ensuring optimal equine health and well-being through thorough stall cleaning and horse care, proficiently repairing and.

Clarksville, Indiana, United States

• Demonstrated exceptional customer service acumen by attentively identifying and addressing customer concerns, offering effective solutions, efficiently managing inbound customer communications, expertly utilizing.

Frankfort, Kentucky, United States

• Proficiently utilized point-of-sale systems, organized and presented merchandise, restocked shelves, assisted customers in identifying and locating desired products, upheld store cleanliness standards, efficiently.

Bachelor Of Arts - Ba, Ict

Education record

Education record

Activities and Societies: Cross Country, Soccer, Track and Field, Spanish Honor Society, Beta Club